Ambulatory Service Representative - Specialty Neurosurgery

CHRISTUS Health; San Antonio (TX); On-site; USD 34,000 - 48,000; Full time

Job summary

CHRISTUS Health in Texas seeks an Administrative Assistant to perform complex duties for patients needing routine or urgent appointments and procedures in an ambulatory setting. You will assess needs, including financial counseling and interpreter services, and refer to appropriate areas while alerting providers to emergent care needs.

The role involves coordinating scheduling, confirming demographics and insurance, collecting co-pays, and working with insurers for prior-authorizations.

Qualifications

• High school diploma or GED is required.
• Proficient with software and computer systems.
• Knowledge of business office terminology and procedures.
• Ability to multitask and work under stressful situations.
• Excellent written and verbal communication skills.

Responsibilities

• Receive and direct phone calls from patients and offices.
• Schedule patients for treatments across multiple providers and tests.
• Prioritize appointments to optimize patient care and resource use.
• Handle urgent care calls and alert providers as needed.
• Schedule urgent care appointments as directed by physicians.
• Greet patients for scheduled and urgent appointments.
• Verify patient demographics and insurance information.
• Collect co-payments from patients on arrival.
• Obtain signatures of consent for treatment and billing information.
• Collaborate with insurers for prior-authorizations as needed.
• Ensure pre-authorization and referrals are obtained prior to visits.
• Verify eligibility for procedures or tests.
• Review billing discrepancy reports and research errors for resolution.
• Maintain accurate records and perform clerical duties.
• Prepare reports or spreadsheets for physicians as requested.

Skills

Software proficiency

Office terminology

Multitasking under pressure

Written and verbal communication

Education

High School Diploma or GED

Job description

Summary:

Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs.

Responsibilities:

• Receives and directs phone calls from patients and physician offices
• Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria
• Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of physician’s clinical staff, as well as equipment and facilities
• Handles urgent patient care calls and may alert providers to emergent patient care symptoms and concerns
• Schedules urgent care appointments as needed and directed by physician
• Greets patients for scheduled and/or urgent care appointments and procedures
• Confirms and verifies patient demographic and insurance information
• Collect co-payments from patients upon arrival when applicable
• Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information
• Collaborates with insurers to obtain patients’ prior-authorizations for procedures and tests as needed
• Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits.
• Verifies eligibility for procedures or tests from various health care institutions
• Reviews and audits billing discrepancy reports and researches errors for resolution
• Maintains accurate and timely records, logs, charges, files, and other related information as required
• Performs a variety of related administrative and clerical duties, such as retrieving files and other records, faxing, collating, data entry, and relaying messages to physicians, residents and staff
• Prepares special reports or spreadsheets for physicians as requested
• Complies with established departmental policies, procedures and objectives
• Complies with all health and safety regulations and requirements
• Contributes in maintaining a respectful environment of professionalism, tolerance, and acceptance toward all employees, patients and visitors
• Performs other duties as required.

Requirements:

A. Education/Skills

• High School Diploma or GED
• Proficient in software and computer systems
• Knowledgeable of business office terminology / procedures
• Ability to multi task and work under stressful situation
  
• Effective written and verbal communication skills

B. Experience

• 1+ year of customer service experience required
• Experience with medical office terminology preferred

Work Schedule:

8AM - 5PM Monday-Friday

Work Type:

Full Time