Ambulatory Service Representative - Pediatric GI

CHRISTUS Children's; San Antonio (TX); On-site; USD 21,000 - 29,000; Full time

Job summary

CHRISTUS Children's is seeking an Administrative Assistant to support ambulatory care operations. You will handle screening calls, schedule multiple providers, verify patient information, collect co-pays, and obtain consents.

The role requires multitasking, strong communication, and basic medical terminology knowledge. Day-to-day duties include preparing reports, assisting with insurance authorizations, and maintaining accurate records in a fast-paced healthcare environment.

Qualifications

• High School Diploma or GED required.
• 1+ year of customer service experience.
• Experience with medical office terminology preferred.
• Proficient in software and computer systems.
• Knowledgeable of business office terminology.

Responsibilities

• Receives and directs phone calls from patients and physician offices.
• Schedules patients for treatment by multiple providers and tests.
• Prioritizes appointments to optimize patient care and resource use.
• Handles urgent care calls and alerts providers as needed.
• Schedules urgent care appointments as directed by physicians.
• Greets patients for scheduled or urgent care visits.
• Verifies patient demographics and insurance information.
• Collects co-payments at arrival when applicable.
• Obtains signatures of consent for treatment and billing.
• Coordinates prior-authorizations with insurers.
• Follows insurer guidelines for pre-authorization and referrals.
• Verifies eligibility for procedures or tests.
• Reviews billing discrepancy reports and researches errors.
• Maintains accurate records, logs, and related information.
• Performs data entry, messaging, and related clerical duties.
• Prepares reports or spreadsheets for physicians.
• Complies with policies, procedures, and safety regulations.
• Contributes to a respectful, professional environment.
• Performs other duties as required.

Skills

Software proficiency

Office terminology

Communication skills

Multitasking

Customer service

Medical terminology

Education

Diploma/GED

Job description

Summary

Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs.

Responsibilities

• Receives and directs phone calls from patients and physician offices
• Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria
• Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of physician’s clinical staff, as well as equipment and facilities
• Handles urgent patient care calls and may alert providers to emergent patient care symptoms and concerns
• Schedules urgent care appointments as needed and directed by physician
• Greets patients for scheduled and/or urgent care appointments and procedures
• Confirms and verifies patient demographic and insurance information
• Collect co-payments from patients upon arrival when applicable
• Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information
• Collaborates with insurers to obtain patients’ prior-authorizations for procedures and tests as needed
• Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits.
• Verifies eligibility for procedures or tests from various health care institutions
• Reviews and audits billing discrepancy reports and researches errors for resolution
• Maintains accurate and timely records, logs, charges, files, and other related information as required
• Performs a variety of related administrative and clerical duties, such as retrieving files and other records, faxing, collating, data entry, and relaying messages to physicians, residents and staff
• Prepares special reports or spreadsheets for physicians as requested
• Complies with established departmental policies, procedures and objectives
• Complies with all health and safety regulations and requirements
• Contributes in maintaining a respectful environment of professionalism, tolerance, and acceptance toward all employees, patients and visitors
• Performs other duties as required.

Requirements

• High School Diploma or GED required
• Proficient in software and computer systems
• Knowledgeable of business office terminology / procedures
• Ability to multi task and work under stressful situation
• Effective written and verbal communication skills
• 1+ year of customer service experience required
• Experience with medical office terminology preferred

Work Schedule

8AM - 5PM Monday-Friday

Work Type

Full Time