Ambulatory Service Representative - Orthopedic

Christus Health; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

CHRISTUS Santa Rosa Hospital - Westover Hills is seeking an experienced patient scheduling clerk to support ambulatory services. The role involves coordinating appointments, tests, and procedures across multiple providers while assisting patients with financial counseling and insurance questions.

The ideal candidate will have a year of customer service experience, strong communication skills, and proficiency with office software. This position is on site, Monday–Friday, 8AM–5PM.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience.
• Ability to multitask in a fast-paced environment.
• Effective written and verbal communication skills.

Responsibilities

• Answer and direct calls from patients and physician offices.
• Schedule patients for treatments and tests with multiple providers.
• Verify patient demographics and insurance information.
• Collect co-pays and obtain consent signatures if applicable.
• Coordinate with insurers for pre-authorizations when needed.

Skills

Customer service

Communication skills

Multitasking

Office software

Education

High School diploma or GED

Tools

Microsoft Office

Medical office software

Job description

CHRISTUS Santa Rosa Hospital - Westover Hills (CSRH-WH) is a 253-bed hospital serving the fastest-growing area of San Antonio. Specialized care includes orthopedic and surgical care with advanced spine surgery, Intensive Care, complex neurology for treating stroke and other neurovascular issues, comprehensive cardiovascular care from diagnostics to open heart surgery, vascular lab, sleep center, women's services, a newborn nursery, the CHRISTUS Weight Loss Institute, wound care, rehabilitation, emergency services, and more. The campus also boasts an Outpatient Imaging Center, an Ambulatory Surgery Center, and four medical plazas, one of which houses our CHRISTUS Santa Rosa Family Medicine Residency Program and CHRISTUS Santa Rosa Family Health Center.

Summary:

Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs.

Responsibilities:

• Receives and directs phone calls from patients and physician offices
• Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria
• Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of physician's clinical staff, as well as equipment and facilities
• Handles urgent patient care calls and may alert providers to emergent patient care symptoms and concerns
• Schedules urgent care appointments as needed and directed by physician
• Greets patients for scheduled and/or urgent care appointments and procedures
• Confirms and verifies patient demographic and insurance information
• Collect co-payments from patients upon arrival when applicable
• Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information
• Collaborates with insurers to obtain patients' prior-authorizations for procedures and tests as needed
• Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits.
• Verifies eligibility for procedures or tests from various health care institutions
• Reviews and audits billing discrepancy reports and researches errors for resolution

Requirements:

• High School Diploma or GED
• Proficient in software and computer systems
• Knowledgeable of business office terminology / procedures
• Ability to multi task and work under stressful situation
• Effective written and verbal communication skills
• 1+ year of customer service experience required
• Experience with medical office terminology preferred

Work Schedule:

8AM - 5PM Monday-Friday

Work Type:

Full Time