Ambulatory Care Call Specialist | Patient Support

UC Health; Lexington (KY); On-site; USD 33,000 - 45,000; Full time

Job summary

UC Health is seeking a Clinical Call Representative to handle incoming clinical calls for multiple departments. You will gather information, relay to clinic staff, and work within applicable laws and confidentiality standards to support patient care in the ambulatory setting.

Responsibilities include documenting interactions, following protocols, and collaborating with the care team to resolve caller concerns. The role emphasizes patient rights, teamwork, and continuous learning.

Qualifications

• Education: High School Diploma or GED required; Associate degree preferred.
• Medical Assistant Certification preferred.
• 1–2 years of equivalent experience required; 3–5 years preferred.

Responsibilities

• Handle incoming clinical calls for multiple departments with clear communication and confidentiality.
• Collect and interpret patient data within scope of practice.
• Document interactions accurately using UC Health systems and communicate with medical practices.
• Support team to meet QA, customer service, and productivity standards.
• Maintain patient rights and comply with applicable laws and policies.

Skills

Communication

Education

High School Diploma or GED

Associates Degree

Job description

UC Health is seeking a Clinical Call Representative to handle incoming clinical calls for multiple departments. You will gather information, relay to clinic staff, and work within applicable laws and confidentiality standards to support patient care in the ambulatory setting.

Responsibilities include documenting interactions, following protocols, and collaborating with the care team to resolve caller concerns. The role emphasizes patient rights, teamwork, and continuous learning.