Ambulatory Scheduling & Clinical Call Specialist

UC Health; Central City (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

UC Health is seeking a Clinical Call Representative to handle incoming clinical calls across multiple departments. Under the direction of the Clinical Operations Manager, you will gather pertinent information and relay concerns to the clinic staff.

The role supports patient care in the ambulatory setting, aiming to resolve issues when possible and to document interactions clearly while maintaining patient confidentiality.

Qualifications

• High School Diploma or GED required; Associates degree preferred.
• Medical Assistant Certification preferred.

Responsibilities

• Handles incoming clinical calls for multiple departments.
• Gathers pertinent information and relays to clinic staff.
• Document interactions accurately and maintain confidentiality.
• Adheres to departmental processes, policies, and legal regulations.
• Works within scope of practice; contributes to team and patient care.

Skills

Communication

Documentation

Confidentiality

Teamwork

Customer Service

Education

High School Diploma or GED

Associates Degree

Tools

EMR system

Job description

UC Health is seeking a Clinical Call Representative to handle incoming clinical calls across multiple departments. Under the direction of the Clinical Operations Manager, you will gather pertinent information and relay concerns to the clinic staff.

The role supports patient care in the ambulatory setting, aiming to resolve issues when possible and to document interactions clearly while maintaining patient confidentiality.