Ambulatory Care Call Specialist | Scheduling & Patient Support

UC Health; Columbus (OH); On-site; USD 37,000 - 46,000; Full time

Job summary

UC Health in Columbus, OH is seeking a Clinical Call Representative to handle incoming clinical calls for multiple departments. The role focuses on resolving caller concerns, gathering information, and relaying to clinic staff while adhering to confidentiality and compliance policies.

Responsibilities include documenting interactions, coordinating with IT for workstation issues, maintaining patient privacy, and supporting the call team to meet QA and productivity standards.

Qualifications

• High School Diploma or GED required; Associates degree preferred.
• 1–2 years of relevant experience; 3–5 years preferred.
• Medical Assistant Certification preferred.

Responsibilities

• Handle incoming clinical calls for multiple departments with clear, courteous communication.
• Collect and interpret patient data within scope of practice.
• Coordinate with IT Help Desk for workstation issues and maintenance.
• Document interactions accurately in UC Health systems and maintain confidentiality.
• Support the call team to meet QA, customer service and productivity standards.

Skills

Clear communication

Confidentiality

Customer service

Team collaboration

Documentation

Education

High School Diploma or GED

Associates Degree

Job description

UC Health in Columbus, OH is seeking a Clinical Call Representative to handle incoming clinical calls for multiple departments. The role focuses on resolving caller concerns, gathering information, and relaying to clinic staff while adhering to confidentiality and compliance policies.

Responsibilities include documenting interactions, coordinating with IT for workstation issues, maintaining patient privacy, and supporting the call team to meet QA and productivity standards.