Ambulatory Care Call Specialist – Scheduling & Support

UC Health (Cincinnati); Cincinnati (OH); Vor Ort; USD 22.000 - 30.000; Vollzeit

Zusammenfassung

UC Health is hiring a Clinical Calls Representative for Ambulatory Scheduling. Under the direction of the Clinical Operations Manager, you will handle inbound clinical calls from patients, caregivers, doctors, pharmacies, and others across multiple departments.

The role focuses on resolving caller concerns or escalating information to clinic staff while adhering to policies and confidentiality requirements.

Qualifikationen

• Clear, courteous patient communication.
• Accurate documentation of calls and information.
• Adherence to department processes and confidentiality policies.

Aufgaben

• Handle incoming clinical calls for multiple departments.
• Resolve caller concerns or gather information and relay to clinic staff.
• Maintain confidentiality and comply with laws and regulations.
• Document accurately using UC Health clinical/administrative systems.
• Support the care team and communicate effectively with patients, caregivers, and providers.

Kenntnisse

Communication skills

Confidentiality

Ausbildung

High School Diploma or GED

Associate degree (Preferred)

Medical Assistant Certification (Preferred)

Jobbeschreibung

UC Health is hiring a Clinical Calls Representative for Ambulatory Scheduling. Under the direction of the Clinical Operations Manager, you will handle inbound clinical calls from patients, caregivers, doctors, pharmacies, and others across multiple departments.

The role focuses on resolving caller concerns or escalating information to clinic staff while adhering to policies and confidentiality requirements.