Ambulatory Practice Operations Manager

University of Rochester; City of Rochester, Northern (NY, KY); Hybrid; USD 58,000 - 78,000; Full time

Job summary

University of Rochester in Rochester, NY is seeking a healthcare administrator to lead an ambulatory GI practice with 12–19 exam rooms. You will drive operational efficiency, patient experience, and financial performance while managing non-clinical staff in a collaborative environment.

Responsibilities include staffing, scheduling, policy enforcement, payroll, and compliance with HIPAA/ OSHA standards. The role requires a degree in health care administration or business and several years of

Qualifications

• Associate's degree in health care administration or business.
• 3 years administrative experience with one year in healthcare management.
• Bachelor's degree preferred or equivalent experience.
• Notary license within 1 year preferred.

Responsibilities

• Manages an ambulatory practice with 12 to 19 exam rooms.
• Promotes operational efficiency, high quality, patient experience, and strong financial performance.
• Directs staff using the ICARE framework, promoting a collaborative, diverse, and professional team.
• Responsible for performance management of all non-clinical staff.
• Implements procedures for service and quality improvement and enforces policies.
• Develops guidelines for prioritizing and assigning work activities, evaluating effectiveness.
• Establishes and maintains efficient patient flow system.
• Schedules and facilitates regular office meetings with providers and staff.
• Ensures proper registration and insurance pre-verification management processes.
• Prepares weekly staff schedule ensuring proper staffing for daily operations.
• Supports adherence to policies, quality improvement, safety, and accreditation requirements.
• Oversees maintenance of patient records and data transfers.
• Sets performance improvement goals aligned with department objectives.
• Coordinates with providers to build templates and manage schedule changes.
• Oversees recruitment, onboarding, development and evaluation of staff.
• Coordinates with site medical director on clinical staff management.
• Ensures compliance with HIPAA, OSHA and JCAHO standards.
• Attends monthly department meetings and liaises with property managers.
• Manages CME benefits and generates monthly reports for providers.
• May serve as eRecord superuser and participate in ambulatory committees.
• Performs other duties as assigned.

Skills

People management

Operational leadership

Healthcare administration

Education

Associate's degree in health care administration or business

Bachelor's degree preferred

Notary license within 1 year preferred

Tools

EMR systems

Microsoft Outlook

Excel

Job description

University of Rochester in Rochester, NY is seeking a healthcare administrator to lead an ambulatory GI practice with 12–19 exam rooms. You will drive operational efficiency, patient experience, and financial performance while managing non-clinical staff in a collaborative environment.

Responsibilities include staffing, scheduling, policy enforcement, payroll, and compliance with HIPAA/ OSHA standards. The role requires a degree in health care administration or business and several years of