Ambulatory Practice Manager – Ops & Patient Experience

Silicon Valley Medical Development LLC; Mountain View (CA); On-site; USD 107,000 - 146,000; Full time

Job summary

El Camino Health Medical Network is seeking a qualified Practice Manager to lead day-to-day outpatient operations across primary care and multi-specialty practices in Santa Clara County, located in Mountain View, CA.

The role oversees Medical Assistants and Patient Services Representatives, collaborates with providers to optimize efficiency, and drives improvements in patient experience and budget adherence. A health-related bachelor's degree and ambulatory leadership experience are required.

Qualifications

• Bachelor’s degree in a health-related field.
• 2+ years of experience in an ambulatory care/outpatient leadership role and demonstrated management skills.
• Current CPR Certification.
• Experience working with an EMR (Allscripts & Epic).
• Ability to accurately type a minimum of 40 WPM.
• Strong verbal and written communications, and active listening skills.
• Solid patient/guest relations skills with the ability to communicate in a professional, courteous and efficient manner.
• Ability to perform basic math.
• Excellent attention to detail.
• Ability to effectively organize and prioritize task in order to complete assignments within the time allotted to maintain standard workflow.
• Ability to work effectively as a team member who is flexible, cooperative and willing to assist others.

Responsibilities

• Manage day-to-day practice operations and supervise staff.
• Collaborate with providers to ensure efficient operations and patient experience.
• Develop and be accountable for action plans in budget, patient satisfaction, and engagement.
• Initiate and execute performance improvement plans.

Skills

Ambulatory/outpatient leadership

CPR Certification

Typing 40 WPM

Verbal & written communication

Patient relations

Teamwork

Education

Bachelor's degree in health-related field

Tools

Allscripts EMR

Epic EMR

Job description

El Camino Health Medical Network is seeking a qualified Practice Manager to lead day-to-day outpatient operations across primary care and multi-specialty practices in Santa Clara County, located in Mountain View, CA.

The role oversees Medical Assistants and Patient Services Representatives, collaborates with providers to optimize efficiency, and drives improvements in patient experience and budget adherence. A health-related bachelor's degree and ambulatory leadership experience are required.