Ambulatory Pharmacy Technician - Anticoagulation Clinic

Trinity Health; Muskegon (MI); On-site; USD 42,000 - 61,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

PTO & 403(b) retirement

Job summary

Trinity Health in Muskegon, MI is seeking an Ambulatory Pharmacy Technician to support an Anticoagulation Clinic and other ambulatory services. The role involves triaging calls, scheduling, referrals, and maintaining patient records as part of a pharmacist-led care team.

Qualified candidates will have a high school diploma (or equivalent) and Michigan licensure (LPhT) with national certification (CPhT) or eligible within six months, plus prior pharmacy experience. Full-time, day shift.

Qualifications

• Minimum high school education or equivalent.
• Preferred ASHP/ACPE-accredited technician training.
• Licensed Michigan LPhT and nationally certified CPhT, or eligible within 6 months.

Responsibilities

• Triage patient phone calls and direct requests to care team.
• Coordinate patient scheduling, rescheduling, and follow-up appointments.
• Process and track patient referrals to ensure timely access to care.
• Maintain accurate patient documentation in the EMR.
• Support pharmacist-managed anticoagulation and ambulatory programs.
• Perform patient outreach and care coordination tasks.
• Monitor work queues to ensure timely completion of tasks.

Job description

Ambulatory Pharmacy Technician – Full Time

Employment Type: Full time Shift: Day Shift Description: Ambulatory Pharmacy Technician – Full Time 40 Hours Day Shift Great opportunity for a Pharmacy Technician professional to work in an organization that focuses on treating the whole person, physically, emotionally, and spiritually.

Highlights

Comprehensive benefits package including medical, dental, vision, paid time off, and a 403(b) retirement plan.

We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities. Trinity Health is a partnership of hospitals, physicians, and other healthcare professionals throughout West Michigan. We work together to strengthen the care in our communities while providing patients access to a broad network of specialists and advanced services.

Position Summary

The Ambulatory Pharmacy Technician will primarily support an Anticoagulation Clinic in Muskegon, Michigan. Pharmacy technician support involves triaging phone calls on a multi-line system, processing patient referrals, scheduling patient appointments, maintaining accurate patient medical records, and supporting pharmacist-led ambulatory pharmacy services. The technician may also support additional ambulatory pharmacy clinics as needed to ensure continuity of care across services.

What the Pharmacy Technician will need

• Minimum high school education or equivalent.
• Preferred completion of an ASHP/ACPE-accredited pharmacy technician training program.
• Licensed Pharmacy Technician in the State of Michigan (LPhT) and nationally certified Pharmacy Technician (CPhT), or eligible to obtain national certification within six months of hire with prior pharmacy technician experience.
• Minimum of three years of pharmacy work experience required.
• Preferred experience in multiple healthcare settings.
• Preferred previous experience working within multidisciplinary healthcare teams.
• Strong communication, organizational, and customer service skills.

What the Pharmacy Technician will do

• Triages patient phone calls and directs requests to the appropriate care team member.
• Coordinates patient scheduling, rescheduling, and follow-up appointments.
• Processes and tracks patient referrals to support timely access to care.
• Maintains accurate and up-to-date patient documentation within the electronic medical record.
• Supports pharmacist-managed anticoagulation services and other ambulatory pharmacy programs.
• Performs patient outreach activities and assists with care coordination efforts.
• Monitors and manages assigned work queues to ensure timely completion of tasks.
• Communicates effectively with pharmacists, providers, nurses, medical assistants, and other healthcare professionals.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.