Ambulatory Pharmacy Technician - Anticoagulation Clinic

Trinity Health MI; Muskegon (MI); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Comprehensive benefits package

PTO

403(b) retirement plan

Lifestyle and well-being programs

Job summary

Trinity Health MI in Muskegon, Michigan is seeking an Ambulatory Pharmacy Technician to join our team supporting an anticoagulation clinic. The role includes triaging calls, scheduling appointments, processing referrals, and maintaining patient records under pharmacist supervision.

The ideal candidate will have a high school diploma or equivalent, MI LPhT and national CPhT or eligibility within six months, and at least three years of pharmacy experience.

Qualifications

• Minimum high school education or equivalent.
• Preferred completion of an ASHP/ACPE-accredited pharmacy technician training program.
• Licensed Pharmacy Technician in Michigan and nationally certified, or eligible to obtain certification within six months.
• Minimum of three years of pharmacy work experience.
• Preferred experience in multiple healthcare settings and with multidisciplinary teams.
• Strong communication, organizational, and customer service skills.

Responsibilities

• Triages patient phone calls and directs requests to the appropriate care team member.
• Coordinates patient scheduling, rescheduling, and follow-up appointments.
• Processes and tracks patient referrals to support timely access to care.
• Maintains accurate and up-to-date patient documentation within the EMR.
• Supports pharmacist-managed anticoagulation services and other ambulatory programs.
• Performs patient outreach and assists with care coordination.
• Monitors work queues and communicates with pharmacists, providers, and staff.

Skills

Communication

Organizational skills

Customer service

Team collaboration

Attention to detail

Education

High school education or equivalent

ASHP/ACPE-accredited pharmacy technician training program

Job description

Ambulatory Pharmacy Technician – Full Time 40 Hours Day Shift

Great opportunity for a Pharmacy Technician professional to work in an organization that focuses on treating the whole person, physically, emotionally and spiritually.

Employment Type

Full time

Shift

Day Shift

Highlights

• Comprehensive benefits package including medical, dental, vision, paid time off, and a 403(b) retirement plan.
• We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.
• Trinity Health is a partnership of hospitals, physicians, and other healthcare professionals throughout West Michigan. We work together to strengthen the care in our communities while providing patients access to a broad network of specialists and advanced services.
• This position supports patients and pharmacists along the Lakeshore.

Position Summary

The Ambulatory Pharmacy Technician will primarily support an Anticoagulation Clinic in Muskegon, Michigan. Pharmacy technician support involves triaging phone calls on a multi-line system, processing patient referrals, scheduling patient appointments, maintaining accurate patient medical records, and supporting pharmacist-led ambulatory pharmacy services. The technician may also support additional ambulatory pharmacy clinics as needed to ensure continuity of care across services.

What the Pharmacy Technician will need

• Minimum high school education or equivalent.
• Preferred completion of an ASHP/ACPE-accredited pharmacy technician training program.
• Licensed Pharmacy Technician in the State of Michigan (LPhT) and nationally certified Pharmacy Technician (CPhT), or eligible to obtain national certification within six months of hire with prior pharmacy technician experience.
• Minimum of three years of pharmacy work experience required.
• Preferred experience in multiple healthcare settings.
• Preferred previous experience working within multidisciplinary healthcare teams.
• Strong communication, organizational, and customer service skills.

What the Pharmacy Technician will do

• Triages patient phone calls and directs requests to the appropriate care team member.
• Coordinates patient scheduling, rescheduling, and follow-up appointments.
• Processes and tracks patient referrals to support timely access to care.
• Maintains accurate and up-to-date patient documentation within the electronic medical record.
• Supports pharmacist-managed anticoagulation services and other ambulatory pharmacy programs.
• Performs patient outreach activities and assists with care coordination efforts.
• Monitors and manages assigned work queues to ensure timely completion of tasks.
• Communicates effectively with pharmacists, providers, nurses, medical assistants, and other healthcare professionals.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.