Patient Concierge & Scheduling Specialist - Genetics Clinic

Texas Children's; Houston (TX); Presencial; USD 25.000 - 30.000; Jornada completa

Descripción de la vacante

Texas Children's Ambulatory Services is seeking an Ambulatory Services Representative II for the Outpatient Genetics Administration Clinic. You will serve as the first point of contact for patients, providers, and staff, handling registration, scheduling, insurance verification, and payment collection to support smooth patient flow.

Successful candidates will assist with virtual and in-person visits, coordinate referrals, and ensure accurate demographic data and timely clinic communications.

Formación

• High school diploma or GED required.
• 2 years of customer service experience OR 2 years of clerical/medical office or business experience in a healthcare environment required.

Responsabilidades

• Perform patient registration procedures and verify demographic data.
• Orient patients to virtual visit process and set up required technology.
• Communicate with patients, staff, and providers about arrivals, delays, and appointments.
• Schedule and confirm appointments; coordinate referrals and rescheduling; provide prep information.
• Verify insurance benefits, obtain authorizations, and follow up on precertifications.
• Collect upfront fees and refer patients to financial counseling as needed.
• Enter and reconcile charges; prepare deposits and closing procedures.
• Investigate rejected charges and collaborate to resolve denials.
• Provide professional, age-appropriate customer service and arrange interpreter services as needed.
• Support clinical data management and administrative duties; assist healthcare providers.

Conocimientos

Customer service

Communication

Patient interaction

Educación

High school diploma or GED

Descripción del empleo

Texas Children's Ambulatory Services is seeking an Ambulatory Services Representative II for the Outpatient Genetics Administration Clinic. You will serve as the first point of contact for patients, providers, and staff, handling registration, scheduling, insurance verification, and payment collection to support smooth patient flow.

Successful candidates will assist with virtual and in-person visits, coordinate referrals, and ensure accurate demographic data and timely clinic communications.