Ambulatory Services Rep II - Virtual Visit Specialist

Texas Children's Hospital; The Woodlands (TX); On-site; USD 22,000 - 28,000; Part time

Job summary

Texas Children’s Hospital is seeking a part-time Ambulatory Services Representative II for the Outpatient Motion Analysis Lab in The Woodlands. You will serve as the first contact for patients, providers and staff accessing ambulatory clinics, providing excellent customer service and guiding patients through the visit process.

The role requires a High School diploma and at least 2 years of customer service or related experience; respiratory fit testing may be required to ensure a safe workplace.

Qualifications

• High school diploma or GED required.
• At least 2 years in customer service or 2 years in clerical/medical office work, preferably in healthcare.

Responsibilities

• Check-In/Welcome desk, PARs, Registration, Past Pending.
• Performs patient registration procedures per department process.
• May ensure patient is oriented to the virtual visit process and has all technology set up to successfully complete their visit.
• Ensures that all necessary patient forms are provided and filled out for the clinic visit.
• Communicates with patients, staff and providers regarding patient arrivals, delays, and clinic processes.
• Alerts clinic staff and providers of any changes or discrepancies in patient’s scheduled appointment.

Skills

Customer service

Administrative support

Education

High School Diploma or GED

Job description

Texas Children’s Hospital is seeking a part-time Ambulatory Services Representative II for the Outpatient Motion Analysis Lab in The Woodlands. You will serve as the first contact for patients, providers and staff accessing ambulatory clinics, providing excellent customer service and guiding patients through the visit process.

The role requires a High School diploma and at least 2 years of customer service or related experience; respiratory fit testing may be required to ensure a safe workplace.