Ambulatory Patient Services Specialist

1575 Nantucket Cottage Hospital; Mikas Pond (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

Nantucket Cottage Hospital is seeking a Patient Services Coordinator to provide essential front-desk and administrative support in a high-volume ambulatory setting. You will schedule appointments, greet patients, handle check-in/check-out, and coordinate referrals and authorizations with care teams.

The role emphasizes patient flow management, accurate data entry, and effective communication with patients, families, and clinicians, while maintaining HIPAA compliance and a welcoming environment.

Qualifications

• Associate degree in Secretarial Science or related field; high school diploma required.
• Secretarial/administrative experience in medical settings preferred.
• Excellent customer service and ability to work with diverse groups.
• Proficiency with MS Office and healthcare software.
• English language proficiency in speaking, reading, and typing.

Responsibilities

• Schedule and reschedule patient appointments per guidelines.
• Answer and triage incoming calls, assist patients and families with problem resolution.
• Greet patients and visitors; check-in and check-out; collect payments.
• Coordinate referrals, authorizations, and prior authorizations; manage patient flow.
• Maintain patient confidentiality per HIPAA; coordinate with departments and clinicians.

Skills

Service Excellence

Attention to Detail

Communication

Teamwork

Flexibility

Problem Solving

Professionalism

Organization

Education

Associate degree in Secretarial Science/Business

High school diploma

Tools

MS Office

Epic

Job description

Nantucket Cottage Hospital is seeking a Patient Services Coordinator to provide essential front-desk and administrative support in a high-volume ambulatory setting. You will schedule appointments, greet patients, handle check-in/check-out, and coordinate referrals and authorizations with care teams.

The role emphasizes patient flow management, accurate data entry, and effective communication with patients, families, and clinicians, while maintaining HIPAA compliance and a welcoming environment.