Ambulatory Patient Access Representative West Side Health

10 Nationwide Children's Hospital; Franklin Township (OH); On-site; USD 20,664 - 34,440; Part time

Job summary

10 Nationwide Children's Hospital in Ohio is seeking a part-time role responsible for greeting and registering patients. You'll handle scheduling and provide excellent customer service in a dynamic environment. The ideal candidate will have a High School Diploma and experience in health care.

This position includes flexible hours Monday-Thursday evenings and Saturday mornings. Essential functions include obtaining demographic and insurance information and assisting with patient access inquiries.

Qualifications

• 1 year of health care experience preferred.
• Ability to navigate most current technology systems.
• Strong administrative skills.

Responsibilities

• Greets and registers patients.
• Answers telephone calls and schedules appointments.
• Obtains accurate demographic and insurance information.

Skills

Customer service

Administrative skills

Computer skills

Education

High School Diploma or equivalent

Associate’s Degree

Job description

Overview

Parttime role, benefits eligible. Hours will be Monday-Thursday 4pm - 9pm and Saturday 8:45am-1pm.

Job Description Summary

Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.

Essential Functions

• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated and communicates differences to the customer.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met.
• Instructs customer on requirements.
• Assists in identifying self-pay patients and referring them to financial assistance when applicable.
• Establishes and maintains open communication with all departments that Patient Access interacts with and clinical staff in those areas.
• Assists in the shadowing/precepting of new employees.

Education Requirement

• High School Diploma or equivalent, required.
• Associate’s Degree, preferred.

Licensure Requirement

(not specified)

Certifications

• CPR certification (based on position and as determined by manager).

Skills

• Demonstrated computer skills with the ability to navigate most current technology systems.
• Strong administrative skills.

Experience

• One year of health care experience, preferred.

Physical Requirements

• Occasionally: Blood and/or Bodily Fluids, Driving motor vehicles (work required) – additional testing may be required.
• Lifting/Caring: 0-10 lbs.
• Lifting/Caring: 11-20 lbs.
• Loud Noises.
• Pushing/Pulling: 26-40 lbs.
• Pushing/Pulling: 41-60 lbs.
• Reaching above shoulder.
• Squat/kneel – frequently: Bend/twist, Biohazard waste, Patient Equipment.
• Continuously: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use – grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing/Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing – Far/near, Sitting, Standing, Walking.
• Additional Physical Requirements performed but not listed above: Able to multi-task within a stressful environment.

EEO Statement

EOE M/F/Disability/Vet

Disclaimer

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision.