Ambulatory Patient Access Rep-Child Diagnostic Center

Nationwide Children's Hospital; Westerville (OH); On-site; USD 34,000 - 52,000; Full time

Job summary

Nationwide Children's Hospital is seeking a patient access associate to greet and register patients, answer calls, and schedule appointments. The role supports accurate data collection and insurance screening in a busy hospital setting.

The position emphasizes high-quality customer service, teamwork with clinical staff, and adherence to procedures. Prior health-care exposure and CPR certification may be required depending on the role.

Qualifications

• High School Diploma or equivalent required.
• 1 year of health care experience preferred.
• CPR certification may be required depending on position.

Responsibilities

• Greet and register patients.
• Answer telephone calls, schedule appointments.
• Interact with Patient Access and clinical staff to coordinate care.
• Identify eligible insurance and assist with registrations and pre-certifications.
• Assist in shadowing/precepting new employees.

Skills

Customer service

Data entry

Communication

Administrative skills

Education

High School Diploma

Associate degree

Tools

MS Office

Electronic Health Records

Job description

Job Description Summary

Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.

Overview

40 hours/week, Monday-Friday 8-430p

Job Description Summary

Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.

Job Description

Essential Functions:

• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.
• Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.
• Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
• Assists in the shadowing/precepting of new employees.

Education Requirement

• High School Diploma or equivalent, required.
• Associate’s Degree, preferred.

Licensure Requirement

(not specified)

Certifications

CPR certification (based on position and as determined by manager).

Skills

• Demonstrated computer skills with the ability to navigate most current technology systems.
• Strong administrative skills.

Experience

One year of health care experience, preferred.

Physical Requirements

OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel
FREQUENTLY: Bend/twist, Biohazard waste, Patient Equipment
CONTINUOUSLY: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing – Far/near, Sitting, Standing, Walking

Additional Physical Requirements Performed But Not Listed Above

Able to multi-task within in a stressful environment.

"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"