Ambulatory Patient Access Representative- Lincoln Village

Nationwide Children's Hospital Inc; North Carolina; On-site; USD 21,000 - 30,000; Part time

Job summary

Nationwide Children's Hospital Inc. is seeking a part-time Patient Access Clerk to greet and register patients, answer calls, and schedule appointments. This role supports insurance verification and data collection in a busy hospital setting.

You will obtain demographic and insurance information, verify eligibility, and assist with pre-certification and referrals. CPR may be required; Associate degree preferred.

Qualifications

• One year of health care experience preferred.
• CPR certification may be required depending on position.

Responsibilities

• Greets and registers patients.
• Answers calls, schedules appointments, and files medical charts.
• Provides excellent customer service by applying best practices and SOPs.
• Interviews and registers patients in registration areas under Patient Access.
• Obtains demographic, insurance, and physician information on registrations.
• Screens data to verify insurance eligibility and communicates differences.
• Ensures insurance pre-certification and physician referral requirements are met; explains requirements.
• Identifies self-pay patients and refers them to financial assistance when applicable.
• Maintains open communication with departments and clinical staff.
• Assists in the shadowing/precepting of new employees.

Skills

Computer skills

Administrative skills

CPR certification

Education

High School Diploma or equivalent

Associate's Degree (preferred)

Job description

Overview

Parttime role

Monday, Tuesday and Thursday 2:00pm-7:00pm

Wednesday 2:00pm-9:00pm

Job Description Summary

Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.

Job Description

• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.
• Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.
• Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
• Assists in the shadowing/precepting of new employees.

Education Requirement

• High School Diploma or equivalent, required.
• Associate's Degree, preferred.

Licensure Requirement

(not specified)

Certifications

• CPR certification (based on position and as determined by manager).

Skills

• Demonstrated computer skills with the ability to navigate most current technology systems.
• Strong administrative skills.

Experience

• One year of health care experience, preferred.

Physical Requirements

• OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required
• Lifting / Carrying: 0-10 lbs
• Lifting / Carrying: 11-20 lbs
• Loud Noises
• Pushing / Pulling: 26-40 lbs
• Pushing / Pulling: 41-60 lbs
• Reaching above shoulder
• Squat/kneel
• FREQUENTLY: Bend/twist, Biohazard waste, Patient Equipment
• CONTINUOUSLY: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing - Far/near, Sitting, Standing, Walking

Additional Physical Requirements

• Able to multi-task within in a stressful environment.

Additional Information

"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"