Patient Access Lead- Ambulatory Clinics

Nationwide Children's Hospital; Columbus (OH); On-site; USD 60,000 - 75,000; Full time

Job summary

Nationwide Children’s Hospital in Columbus, OH seeks a Patient Access Supervisor to oversee workload distribution and ensure timely registration and accurate data collection. The role supports frontline staff, trains new hires, and coordinates with leadership to optimize patient flow.

Key responsibilities include monitoring queues, maintaining productivity metrics, and ensuring pre-registration and managed care requirements are met prior to patient arrival.

Qualifications

• Associate's degree or equivalent combination of education and experience is required.

Responsibilities

• Monitors hour by hour the workload of Patient Access Representatives to ensure timely and accurate completion of tasks.
• Acts as support to line staff and supervises as appropriate.
• Identifies areas for workflow improvements and helps determine the best approach for projects.
• Ensures patients are pre-registered and meets managed care requirements prior to arrival.
• Assists in training staff and maintains staff schedules.
• Ensures tools and resources are available for staff to complete their jobs.
• Maintains work queues and reports on quality and productivity to supervisor.

Skills

Customer service

Communication

Revenue cycle

Teamwork

Problem solving

Education

Associate's Degree

Job description

Job Description Summary

Ensures the workload in Patient Access is flowing through the system in a timely manner. Coordinates the needs and requirements of the department with the staff and assigns workload to staff to assure patients are registered timely and information collected is complete and accurate.

Overview

Monday to Friday 7:30am - 4pm

Job Description

Essential Functions:

• Monitors hour by hour the workload of Patient Access Representatives to ensure timely and accurate completion of all tasks.
• Acts as support to line staff in answering questions of immediacy and serves in a supervision capacity as appropriate.
• Assists Supervisor in identifying areas for improvement opportunities and helps determine the best approach for workflow and special projects.
• Ensures scheduled patients have been accurately pre-registered and managed care requirement met prior to the patient’s arrival.
• Assists in training new Patient Access staff and maintain staff work schedules.
• Ensures appropriate tools are available and working properly for staff to complete their jobs.
• Maintains WQ’s and monitors quality and productivity and reports to supervisor.

Education Requirement

Associate's Degree or equivalent combination of education and experience, required.

Licensure Requirement

(not specified)

Certifications

(not specified)

Skills

• Demonstrated ability to effectively interact with peers in problem solving.
• Demonstrated traits of teamwork, cooperation, and displays a positive attitude.
• Excellent communication and customer service skills.
• Detailed understanding of the revenue cycle and its impact on the hospital’s bottom line.
• Strong professional demeanor with the inherent quality to rapidly establish credibility and rapport with staff and customers. Ability to elevate situations to leadership as appropriate.

Experience

• Two years of experience in scheduling, billing, registration, insurance authorization or customer service, required.
• Experience in a healthcare environment, preferred.

Physical Requirements

OCCASIONALLY: Blood and/or Bodily Fluids, Climb stairs/ladder, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 41-60 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Squat/kneel

FREQUENTLY: Bend/twist

CONTINUOUSLY: Audible speech, Chemicals/Medications, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Lifting / Carrying: 21-40 lbs, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Reaching above shoulder, Repetitive hand/arm use, Seeing – Far/near, Sitting, Standing, Walking

Additional Physical Requirements Performed But Not Listed Above

Ability to multi-task within a stressful environment.

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision.

EOE M/F/Disability/Vet