Ambulatory Patient Access Representative

Nationwide Children's Hospital; Columbus (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Nationwide Children’s Hospital is seeking a Patient Access professional to greet and register patients, answer phones, and schedule appointments. The role requires collecting demographic and insurance details and ensuring accuracy in registrations.

The position emphasizes excellent customer service, collaboration with clinical staff, and adherence to hospital policies. A High School Diploma or equivalent is required, with an Associate’s Degree preferred, and CPR certification may be required

Qualifications

• High School Diploma or equivalent required.
• Associate’s Degree preferred.
• CPR certification (based on position and as determined by manager).

Responsibilities

• Greets and registers patients.
• Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.
• Provides excellent customer service to patients and families by applying best practices and standard procedures.
• Interviews and registers patients in areas that report to Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.

Skills

Customer service

Administrative skills

Computer skills

Phone etiquette

Education

High School Diploma or equivalent

Associate’s Degree

Job description

Overview

This position is Monday - Friday 7:30am - 4:00pm

Overview

This position is Monday - Friday 7:30am - 4:00pm

Valid Ohio driver’s license and proof of auto insurance is required by hospital policy. Must pass a motor vehicle background inspection, insurance eligibility, driving qualifications and training set forth by Nationwide Children’s Hospital and must maintain qualification of insurance guidelines.

Job Description Summary

Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.

Job Description

Essential Functions

• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.


• Interviews and registers patients in registration areas that report up through Patient Access.


• Obtains accurate demographic, insurance, and physician information on registrations.


• Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.


• Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.


• Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.


• Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.


• Assists in the shadowing/precepting of new employees.

Education Requirement

• High School Diploma or equivalent, required.


• Associate’s Degree, preferred.

Licensure Requirement

(not specified)

Certifications

CPR certification (based on position and as determined by manager).

Skills

• Demonstrated computer skills with the ability to navigate most current technology systems.


• Strong administrative skills.

Experience

One year of health care experience, preferred.

Physical Requirements

OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel

FREQUENTLY: Bend/twist, Biohazard waste, Patient Equipment

CONTINUOUSLY: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing – Far/near, Sitting, Standing, Walking

Additional Physical Requirements Performed But Not Listed Above

Able to multi-task within in a stressful environment.

\"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet\"