Ambulatory Patient Access Representative - Lewis Center CTH

Nationwide-Children; Orange Township (OH); On-site; USD 2,066,000 - 2,755,000; Part time

Job summary

Nationwide-Children is seeking a part-time Patient Access Clerk to greet and register patients, handle calls, and schedule appointments. The role requires obtaining accurate demographic and insurance information and ensuring eligibility and pre-certification requirements are met.

The position may involve assisting in filing charts, coordinating with clinical staff, and guiding patients toward financial assistance when applicable.

Qualifications

• High School Diploma or equivalent required.
• Associate’s Degree preferred.
• CPR certification may be required per position.
• One year of health care experience preferred.
• Ability to multi-task in a busy environment.

Responsibilities

• Greet and register patients.
• Answer telephone calls, schedule appointments, and pull/file medical charts as needed.
• Obtain accurate demographic, insurance, and physician information.
• Screen patient data to verify insurance eligibility and identify pre-certification/doctor referral requirements.
• Inform patients about requirements and assist in identifying financial assistance for self-pay patients.

Skills

Computer skills

Administrative skills

Healthcare experience

Customer service

Education

High School Diploma or equivalent

Associate’s Degree (preferred)

Job description

Overview:Part-time30 hours per weekHours will occur Mon-Fri 8am-7pm and will vary depending on business needsJob Description Summary:Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.Job Description:Essential Functions:Provides excellent customer service to patients and families by applying best practices and standard operating procedures.Interviews and registers patients in registration areas that report up through Patient Access.Obtains accurate demographic, insurance, and physician information on registrations.Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.Assists in the shadowing/precepting of new employees.Education Requirement:High School Diploma or equivalent, required.Associate’s Degree, preferred.Licensure Requirement:(not specified)Certifications:CPR certification (based on position and as determined by manager).Skills:Demonstrated computer skills with the ability to navigate most current technology systems.Strong administrative skills.Experience:One year of health care experience, preferred.Physical Requirements:OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneelFREQUENTLY: Bend/twist, Biohazard waste, Patient EquipmentCONTINUOUSLY: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing – Far/near, Sitting, Standing, WalkingAdditional Physical Requirements performed but not listed above:Able to multi-task within in a stressful environment.\"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet\"