Patient Access Representative - Patient Access Main Campus

nationwidechildrens; North Carolina; On-site; USD 42,000 - 52,000; Part time

Job summary

Nationwide Children’s Hospital is seeking a dedicated Patient Access Representative to greet and register patients, answer calls, and schedule appointments at the Main Campus. The role includes pulling and filing charts and ensuring accurate demographic and insurance data.

Essential duties include verifying eligibility, communicating requirements, and guiding patients on financial assistance when applicable.

Qualifications

• Demonstrated computer skills required with the ability to navigate most current technology systems.
• Strong administrative skills.
• Excellent customer service and organizational skills.

Responsibilities

• Greet and register patients.
• Answer telephone calls and schedule appointments.
• Pull and filing medical charts as indicated.
• Ensure patient demographics and insurance information are accurate.
• Screen patients for insurance eligibility and pre-certification requirements.
• Identify self-pay patients and refer to financial assistance when applicable.
• Coordinate with departments and clinical staff to maintain open communication.
• Assist in shadowing/precepting new employees.

Skills

Administrative skills

Customer service

Computer skills

Education

High School diploma or equivalent

Associate's degree (preferred)

Tools

CPR Certification

Job description

Overview

Sat-Sun, 3:30 PM - 9:30 PM, Admitting, Main Campus. First two weeks- Monday-Friday 8am-4:30 pm for training

Job Description Summary

The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated.

Job Description

Essential Functions: Provides excellent customer service to patients and families by applying best practices and standard operating procedures.

• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.
• Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.
• Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
• Assists in the shadowing/precepting of new employees.

Education Requirement

High School Diploma or equivalent, required. Associate's Degree, preferred.

Licensure Requirement

(not specified)

Certifications

CPR certification (based on position and as determined by manager).

Skills

• Demonstrated computer skills required with the ability to navigate most current technology systems.
• Strong administrative skills.
• Excellent customer service and organizational skills.

Experience

One year of health care experience, preferred.

Physical Requirements

• OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel
• FREQUENTLY: Bend/twist, Patient Equipment
• CONTINUOUSLY: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing - Far/near, Sitting, Standing, Walking
• Additional Physical Requirements performed but not listed above: Ability to multi-task within a stressful environment.

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision.

EOE M/F/Disability/Vet