Ambulatory Ops Coordinator: Training & Process Improvement

UC Health; Cincinnati (OH); On-site; USD 52,000 - 70,000; Full time

Job summary

UC Health in Cincinnati, OH is seeking an Ambulatory Operations Coordinator to provide leadership and department support around system initiatives, strategies, and projects. The role focuses on identifying trends, reviewing and creating metrics to measure successes, finding gaps and implementing process corrections for the division.

The Coordinator will assist with patient care needs, clinic flow, and other duties that will grow the division.

Qualifications

• High school diploma or GED required.
• Associate's degree preferred.

Responsibilities

• Development trainings and roll out to staff within guidelines of departmental initiatives.
• Train staff, track and monitor trainings, identify gaps or needs in trainings.
• Create strategies for departments that support initiatives, goals, budgets, staffing, etc.
• Implement strategic plans and carry through to completion.
• Maintain department goals and tasks to keep them on schedule.
• Run projects and pull identified resources or work groups when needed for various departmental needs or issues.
• Support leader in day to day work flows and coverage.
• Ensure clinical or non clinical needs will be met daily.
• Adjust staffing or handle staffing at direction of leadership as needed.
• Delegation of assignments and tasks.
• Manage day to day sites as needed Dept Support and Coordination.
• Coordinates the daily activities of the team.
• Plans and schedules work assignments when needed.
• Anticipates and resolves problems.
• Investigate patient satisfaction discrepancies and makes recommendations to resolve and ensure future discrepancy is not repeated.
• Act as Subject Matter Expert for department within scope of practice.
• Ensure clinic supplies are order JIT and within budget Reports and Metrics
• Create and maintain metrics to which teams would be help accountable.
• Review with leadership and ensure success of team members.
• Regularly run reports and track trends.
• Create action plans around negative trends identified and act as SME in areas of concentration.
• Standardized Work
• Create and ensure standardized work throughout assigned work area.
• Establish with leadership team best practices and publish.
• Maintain departmental SOPs, practices, etc. Other Duties as Assigned

Education

High School Diploma/GED

Associate's Degree

Job description

UC Health in Cincinnati, OH is seeking an Ambulatory Operations Coordinator to provide leadership and department support around system initiatives, strategies, and projects. The role focuses on identifying trends, reviewing and creating metrics to measure successes, finding gaps and implementing process corrections for the division.

The Coordinator will assist with patient care needs, clinic flow, and other duties that will grow the division.