Ambulatory Operations Manager - Patient Experience & Data

Henry Ford Health; Dearborn (MI); On-site; USD 90,000 - 110,000; Full time

Job summary

Henry Ford Health is seeking a leader to manage Ambulatory Business Operations across multiple sites in Dearborn and surrounding locations. You will drive service excellence, registration accuracy, insurance verification, scheduling, and data-driven performance management.

The role supervises Operations Supervisors, partners with Clinic Leadership, and supports implementation of organizational initiatives and budgets while ensuring high patient satisfaction and efficient daily operations.

Qualifications

• Bachelor's degree in Healthcare Administration, Business, or related field or eight years front desk leadership experience.
• Two years supervisory experience or coordinating work of others.
• Proficient in World Class Service Excellence: Chief First Impression Officer, AIDET, Service Recovery (HEART).
• Proficient in Epic EHR or equivalent electronic health record systems.
• Strong attention to detail and ability to work with diverse populations.

Responsibilities

• Lead non-clinical operations for multiple clinics within a geographic region.
• Supervise Ambulatory Operations Supervisors and support HR and data analysis.
• Manage performance evaluations, corrective actions, and training completion.
• Collaborate with Service Line Directors and Site Directors to align goals.
• Ensure SLA compliance and monitor operational performance metrics.
• Oversee registration, scheduling, insurance verification, and payments.

Skills

Front desk leadership

Supervisory experience

Data analysis

Organizational skills

Multitasking

Diversity & inclusion sensitivity

Education

Bachelor's degree in Healthcare Administration or related field

Eight years front desk leadership experience

Tools

Epic EHR

Job description

Henry Ford Health is seeking a leader to manage Ambulatory Business Operations across multiple sites in Dearborn and surrounding locations. You will drive service excellence, registration accuracy, insurance verification, scheduling, and data-driven performance management.

The role supervises Operations Supervisors, partners with Clinic Leadership, and supports implementation of organizational initiatives and budgets while ensuring high patient satisfaction and efficient daily operations.