Ambulatory Operations Lead: Patient Care & Team

UC Health; Cincinnati (OH); On-site; USD 65,000 - 85,000; Full time

Job summary

UC Health in Cincinnati, OH seeks a Clinical Operations Supervisor to help manage daily administrative and clinical functions across sites, ensuring top-notch patient and customer service. You will supervise staff, plan schedules, monitor patient flow, and perform routine operational analyses to support physicians and patients, while maintaining strong relations with the clinical team.

This role requires a high school diploma or GED, 3+ years experience, and excellent communication and

Qualifications

• Education: High School Diploma or GED required.
• Experience: Minimum of three years preferred.
• Excellent written and verbal communication skills with patients of all education levels.
• Strong line management and interpersonal skills; ability to manage multiple tasks and meet deadlines.

Responsibilities

• Coordinates and supervises the daily activities of the team.
• Plans and schedules work assignments ensuring adequate service levels to physicians and patients.
• Manages the daily clinical operations in the practice site including management of patient flow, assessing supply needs, and anticipates/resolves problems that interfere with patient care.
• Performs routine operational efficiency and financial analysis for their unit.
• Maintains excellent relations with physicians practicing in the clinical area.
• Anticipates and addresses physician needs for equipment, supplies and support.
• Triages patient's complaints or concerns and follows through to resolution.
• Work with physicians and staff to ensure high quality care for patients.
• Manages the recruitment, development, and performance evaluations of employees.
• Oversees training and orientation of new employees as well as ongoing skill training for existing staff.
• Carry out coordination of patient customer relations function.
• Support in resolving disputes among patients, clinic staff and physicians.

Skills

Team leadership

Communication skills

Patient relations

Emergency response

Education

High School Diploma or GED

Tools

Fax machine operation

Computer skills

Job description

UC Health in Cincinnati, OH seeks a Clinical Operations Supervisor to help manage daily administrative and clinical functions across sites, ensuring top-notch patient and customer service. You will supervise staff, plan schedules, monitor patient flow, and perform routine operational analyses to support physicians and patients, while maintaining strong relations with the clinical team.

This role requires a high school diploma or GED, 3+ years experience, and excellent communication and