Ambulatory Operations Lead

UC Health (Cincinnati); Cincinnati (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

UC Health in Cincinnati seeks an Ambulatory Operations Coordinator to lead departmental initiatives and support system-wide projects. You will review metrics, identify gaps, and implement process corrections while aiding patient care, clinic flow, and staff development across the division.

You will collaborate with physicians and staff to ensure high-quality care, oversee recruitment and training, and help resolve patient concerns in a fast-paced ambulatory setting.

Qualifications

• Excellent written and verbal communication with patients at all levels.
• Strong line management and interpersonal abilities for team leadership.
• Ability to manage multiple tasks and meet deadlines under pressure.

Responsibilities

• Coordinates and supervises the daily activities of the team.
• Plans and schedules work assignments ensuring service levels for physicians and patients.
• Manages daily clinical operations in the practice site including patient flow and supplies.
• Performs routine operational efficiency and financial analysis for the unit.
• Maintains excellent relations with physicians and addresses equipment and supply needs.
• Triages patient complaints and follows through to resolution.
• Works with physicians and staff to ensure high quality patient care.
• Manages recruitment, development, and performance evaluations of employees.
• Oversees training and orientation of new staff and ongoing skill training.
• Coordinates patient customer relations and assists in resolving disputes.

Skills

Excellent communication

Leadership

Interpersonal skills

Multitasking

Calm under pressure

Education

High School Diploma or GED

Job description

UC Health in Cincinnati seeks an Ambulatory Operations Coordinator to lead departmental initiatives and support system-wide projects. You will review metrics, identify gaps, and implement process corrections while aiding patient care, clinic flow, and staff development across the division.

You will collaborate with physicians and staff to ensure high-quality care, oversee recruitment and training, and help resolve patient concerns in a fast-paced ambulatory setting.