Ambulatory Operations Coordinator, Primary Care, Full Time, First Shift

UC Health; Olde West Chester (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

UC Health in West Chester, OH is seeking a Clinical Operations Supervisor to oversee daily administrative and clinical functions across sites, ensuring excellent patient and customer service. The role emphasizes strong leadership, effective communication, and smooth operations in a fast-paced environment.

The supervisor will coordinate team activities, plan schedules, and monitor workflow to support physicians and patients, while managing staff training and performance evaluations.

Qualifications

• Requires a high school diploma or GED.
• Minimum three years of experience preferred.
• Strong written and verbal communication; ability to communicate with diverse patients.

Responsibilities

• Coordinate daily activities of the team.
• Plan and schedule work assignments to ensure service levels.
• Manage patient flow and anticipate needs for equipment and supplies.
• Oversee training and performance evaluations of staff.
• Address patient concerns and ensure high-quality care.

Skills

Excellent communication

Leadership

Interpersonal skills

Crew coordination

Customer service

Education

High School Diploma or GED

Tools

Computer literacy

Telephone handling

Fax machine use

Job description

Job Description

The Clinical Operations Supervisor assists with the day to day management of the administrative and clinical functions in the clinical sites to provide excellent patient/customer service at all applicable sites.

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching—a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.

Location

West Chester, OH, United States

Qualifications

• Education: High School Diploma or GED required.
• Experience: Minimum of three years of experience preferred.
• Skills and Knowledge: Excellent written and verbal communication skills. Must be able to communicate clearly with patients of all education levels. Strong line management, interpersonal skills and the ability to work with a variety of people. Computer, telephone, fax machine utilization skills. Proven track record leading a successful team. Ability to react calmly and effectively in emergency situations. Ability to work without close supervision and to set own priorities. Ability to manage multiple tasks and successfully meet deadlines.

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is an EEO employer.

Responsibilities

• Coordinates and supervises the daily activities of the team.
• Plans and schedules work assignments ensuring adequate service levels to physicians and patients.
• Manages the daily clinical operations in the practice site including management of patient flow, assessing supply needs, and anticipates/resolves problems that interfere with patient care.
• Perform routine operational efficiency and financial analysis for their unit.
• Maintains excellent relations with physicians practicing in the clinical area.
• Anticipates and addresses physician needs for equipment, supplies and support.
• Triages patient's complaints or concerns and follows through to resolution.
• Work with physicians and staff to ensure high quality care for patients.
• Manages the recruitment, development, and performance evaluations of employees.
• Oversees training and orientation of new employees as well as ongoing skill training for existing staff.
• Carry out coordination of patient customer relations function.
• Support in resolving disputes among patients, clinic staff and physicians.