Ambulatory Operations Coordinator, Primary Care, Full Time, First Shift

UC Health (Cincinnati); Cincinnati (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

UC Health in Cincinnati seeks an Ambulatory Operations Coordinator to lead departmental initiatives and support system-wide projects. You will review metrics, identify gaps, and implement process corrections while aiding patient care, clinic flow, and staff development across the division.

You will collaborate with physicians and staff to ensure high-quality care, oversee recruitment and training, and help resolve patient concerns in a fast-paced ambulatory setting.

Qualifications

• Excellent written and verbal communication with patients at all levels.
• Strong line management and interpersonal abilities for team leadership.
• Ability to manage multiple tasks and meet deadlines under pressure.

Responsibilities

• Coordinates and supervises the daily activities of the team.
• Plans and schedules work assignments ensuring service levels for physicians and patients.
• Manages daily clinical operations in the practice site including patient flow and supplies.
• Performs routine operational efficiency and financial analysis for the unit.
• Maintains excellent relations with physicians and addresses equipment and supply needs.
• Triages patient complaints and follows through to resolution.
• Works with physicians and staff to ensure high quality patient care.
• Manages recruitment, development, and performance evaluations of employees.
• Oversees training and orientation of new staff and ongoing skill training.
• Coordinates patient customer relations and assists in resolving disputes.

Skills

Excellent communication

Leadership

Interpersonal skills

Multitasking

Calm under pressure

Education

High School Diploma or GED

Job description

To provide leadership and departmental support around system initiatives, strategies, and projects. The role would focus on clinical or non-clinical areas to identify trends, review and create metrics to measure successes, find gaps and trends and implement process corrections. The Ambulatory Operations Coordinator will assist with any patient care needs when appropriate, clinic flow, and other duties that will grow the division.

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.

Responsibilities

• Coordinates and supervises the daily activities of the team.
• Plans and schedules work assignments ensuring adequate service levels to physicians and patients.
• Manages the daily clinical operations in the practice site including management of patient flow, assessing supply needs, and anticipates/resolves problems that interfere with patient care.
• Perform routine operational efficiency and financial analysis for their unit.
• Maintains excellent relations with physicians practicing in the clinical area.
• Anticipates and addresses physician needs for equipment, supplies and support.
• Triages patient's complaints or concerns and follows through to resolution.
• Work with physicians and staff to ensure high quality care for patients.
• Manages the recruitment, development, and performance evaluations of employees.
• Oversees training and orientation of new employees as well as ongoing skill training for existing staff.
• Carry out coordination of patient customer relations function.
• Support in resolving disputes among patients, clinic staff and physicians.

Education

High School Diploma or GED required.

Experience

Minimum of three years of experience preferred.

Skills and Knowledge

Excellent written and verbal communication skills. Must be able to communicate clearly with patients of all education levels. Strong line management, interpersonal skills and the ability to work with a variety of people. Computer, telephone, fax machine utilization skills. Proven track record leading a successful team. Ability to react calmly and effectively in emergency situations. Ability to work without close supervision and to set own priorities. Ability to manage multiple tasks and successfully meet deadlines.

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is an EEO employer.