Ambulatory Operations Lead — Elevate Patient Care

UC Health (Cincinnati); Olde West Chester (OH); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

UC Health in the Greater Cincinnati area is seeking an experienced operations leader to oversee daily team activities across clinical sites, plan schedules, and assure high-quality patient care.

You will manage patient flow, assess supply needs, and support physicians and staff; drive operational efficiency, staff development, and smooth relations with clinicians. UC Health is an EEO employer.

Formación

• Excellent written and verbal communication with patients at all education levels.
• Strong line management and interpersonal skills.
• Ability to manage multiple tasks and meet deadlines.
• Proficient with computers, telephone, fax.
• Proven track record leading a successful team.
• Ability to react calmly in emergency situations.
• Ability to work without close supervision and to set own priorities.

Responsabilidades

• Coordinate and supervise daily team activities.
• Plan and schedule work assignments ensuring adequate service levels to physicians and patients.
• Manage the daily clinical operations in the practice site including patient flow and supply needs.
• Perform routine operational efficiency and financial analysis for their unit.
• Maintain excellent relations with physicians practicing in the clinical area.
• Address physician needs for equipment, supplies and support.
• Triages patient's complaints or concerns and follows through to resolution.
• Work with physicians and staff to ensure high quality care for patients.
• Manage the recruitment, development, and performance evaluations of employees.
• Oversees training and orientation of new employees as well as ongoing skill training for existing staff.
• Coordinate patient customer relations function.
• Support in resolving disputes among patients, clinic staff and physicians.

Conocimientos

Communication skills

Team leadership

Patient communication

Multitasking

Office tech

Emergency response

Educación

High School Diploma or GED

Descripción del empleo

UC Health in the Greater Cincinnati area is seeking an experienced operations leader to oversee daily team activities across clinical sites, plan schedules, and assure high-quality patient care.

You will manage patient flow, assess supply needs, and support physicians and staff; drive operational efficiency, staff development, and smooth relations with clinicians. UC Health is an EEO employer.