Ambulatory Operations Coordinator, Primary Care, Full Time, First Shift

UC Health (Cincinnati); Olde West Chester (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

UC Health in the Greater Cincinnati area is seeking an experienced operations leader to oversee daily team activities across clinical sites, plan schedules, and assure high-quality patient care.

You will manage patient flow, assess supply needs, and support physicians and staff; drive operational efficiency, staff development, and smooth relations with clinicians. UC Health is an EEO employer.

Qualifications

• Excellent written and verbal communication with patients at all education levels.
• Strong line management and interpersonal skills.
• Ability to manage multiple tasks and meet deadlines.
• Proficient with computers, telephone, fax.
• Proven track record leading a successful team.
• Ability to react calmly in emergency situations.
• Ability to work without close supervision and to set own priorities.

Responsibilities

• Coordinate and supervise daily team activities.
• Plan and schedule work assignments ensuring adequate service levels to physicians and patients.
• Manage the daily clinical operations in the practice site including patient flow and supply needs.
• Perform routine operational efficiency and financial analysis for their unit.
• Maintain excellent relations with physicians practicing in the clinical area.
• Address physician needs for equipment, supplies and support.
• Triages patient's complaints or concerns and follows through to resolution.
• Work with physicians and staff to ensure high quality care for patients.
• Manage the recruitment, development, and performance evaluations of employees.
• Oversees training and orientation of new employees as well as ongoing skill training for existing staff.
• Coordinate patient customer relations function.
• Support in resolving disputes among patients, clinic staff and physicians.

Skills

Communication skills

Team leadership

Patient communication

Multitasking

Office tech

Emergency response

Education

High School Diploma or GED

Job description

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching- a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.

• Coordinates and supervises the daily activities of the team.
• Plans and schedules work assignments ensuring adequate service levels to physicians and patients.
• Manages the daily clinical operations in the practice site including management of patient flow, assessing supply needs, and anticipates/resolves problems that interfere with patient care.
• Perform routine operational efficiency and financial analysis for their unit.
• Maintains excellent relations with physicians practicing in the clinical area.
• Anticipates and addresses physician needs for equipment, supplies and support.
• Triages patient's complaints or concerns and follows through to resolution.
• Work with physicians and staff to ensure high quality care for patients.
• Manages the recruitment, development, and performance evaluations of employees.
• Oversees training and orientation of new employees as well as ongoing skill training for existing staff.
• Carry out coordination of patient customer relations function.
• Support in resolving disputes among patients, clinic staff and physicians.

Education

High School Diploma or GED required.

Experience

Minimum of three years of experience preferred.

Skills and Knowledge

Excellent written and verbal communication skills. Must be able to communicate clearly with patients of all education levels. Strong line management, interpersonal skills and the ability to work with a variety of people. Computer, telephone, fax machine utilization skills. Proven track record leading a successful team. Ability to react calmly and effectively in emergency situations. Ability to work without close supervision and to set own priorities. Ability to manage multiple tasks and successfully meet deadlines.

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is an EEO employer.