Ambulatory Office Supervisor - Orthopedics

WVU Medicine; Charleston, Northern (WV, KY); Hybrid; USD 52,000 - 68,000; Full time

Job summary

WVU Health System in Charleston, WV seeks a supervisor to oversee ambulatory office operations and staff, ensuring high-quality patient care and efficient daily workflows. You will coordinate activities and provide direction to the team to meet service levels.

Responsibilities include staff coaching, performance management, process improvement, and timely communication with management. A healthcare background and strong leadership are essential for success in this role.

Qualifications

• High school diploma or equivalent.
• Certification in Basic Life Support within 30 days of hire date.
• Three (3) years of health care experience.

Responsibilities

• Supervises and coordinates activities related to patient care activities within the ambulatory office.
• Provides daily supervision to staff to ensure prompt and courteous service to patients, visitors, physicians and co-workers.
• Monitors daily operations to help ensure adherence to documented administrative and departmental policies and procedures.
• Provides coaching and counseling to staff based upon performance management principals.
• Identifies on-going continuing education needs of employees.
• Keeps staff informed of processes, policies and other changes through continuous communication.
• Gathers statistics, completes reports and performs other duties as scheduled or requested.
• Communicates status of daily operations to Manager or Director as well as communicate problems hindering workflow to Manager or Director in a timely manner.
• Handles patient/family or staff complaints, investigates complaint and makes recommendations on appropriate resolution.
• Efficiently and assertively coordinates resolution of problems with other departments as monitored by Manager or Director.
• Organizes and executes daily tasks in appropriate priority to achieve optimal productivity, accountability and efficiency.
• Maintains functional knowledge of operational areas and is able to step into staffing as needed.
• Ensures that patient satisfaction is being met and reported to Manager or Director any issues.
• Assists with annual budget process.
• Selects, hires, manages and evaluates the effectiveness of employees on a continuous basis.

Skills

Communication

Leadership

Education

High school diploma

BLS certification

Job description

Supervises and coordinates activities and employees of applicable ambulatory office.

MINIMUM QUALIFICATIONS:

• 1. High school diploma or equivalent.
• 2. Obtain certification in Basic Life Support within 30 days of hire date.
• 3. Three (3) years of health care experience.

PREFERRED QUALIFICATIONS:

• 1. Two (2) years in a healthcare management/supervisory position.

CORE DUTIES AND RESPONSIBILITIES:

1. Supervises and coordinates activities related to patient care activities within the ambulatory office.
2. Provides daily supervision to staff to ensure prompt and courteous service to patients, visitors, physicians and co‑workers.
3. Monitors daily operations to help ensure adherence to documented administrative and departmental policies and procedures.
4. Provides coaching and counseling to staff based upon performance management principals.
5. Identifies on‑going continuing education needs of employees.
6. Keeps staff informed of processes, policies and other changes thorough continuous communication.
7. Gathers statistics, completes reports and performs other duties as scheduled or requested.
8. Communicates status of daily operations to Manager or Director as well as communicate problems hindering workflow to Manager or Director in a timely manner.
9. Handles patient/family or staff complaints, investigates complaint and makes recommendations on appropriate resolution.
10. Efficiently and assertively coordinates resolution of problems with other departments as monitored by Manager or Director.
11. Organizes and executes daily tasks in appropriate priority to achieve optimal productivity, accountability and efficiency.
12. Maintains functional knowledge of operational areas and is able to step into staffing as needed.
13. Ensures that patient satisfaction is being met and reported to Manager or Director any issues.
14. Assists with annual budget process.
15. Selects, hires, manages and evaluates the effectiveness of employees on a continuous basis.

PHYSICAL REQUIREMENTS:

1. Ability to assist patients and move equipment and supplies.
2. Lifting up to 60 pounds, pushing carts, positioning patients, less than 50% of work time.
3. May require bending and stretching movements.

WORKING ENVIRONMENT:

1. Clinical environment.
2. Regular and constant exposure to communicable disease and bloodborne pathogens.

SKILLS AND ABILITIES:

• Demonstrated ability to effectively communicate verbally and in writing.
• Must possess strong leadership and interpersonal skills.

Additional Job Description: Scheduled Weekly Hours: 40 Shift: Day (United States of America) Exempt/Non-Exempt: United States of America (Exempt) Company: THOM Thomas Hospitals Cost Center: 6256 THOM SF Orthopedics Blue Thomas Address: 333 Laidley Street Charleston West Virginia

Equal Opportunity Employer West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

The West Virginia University Health System is West Virginia’s largest health system and largest private employer, providing care to communities across West Virginia, Maryland, Ohio, and Pennsylvania. The integrated academic health system includes 25 hospitals and five institutes, with more than 3,500 licensed beds, 4,000 clinicians, 39,000 employees, and $8.5 billion in annual operating revenues. Anchoring the system in Morgantown, West Virginia, are WVU Hospitals, an 880-bed academic medical center, and the 150-bed WVU Medicine Golisano Children’s Hospital. Together, the Health System’s hospitals, clinics, and specialty programs provide a comprehensive continuum of care, ranging from community-based primary and specialty services to highly complex, quaternary care and post-acute care.