Ambulatory Medical Assistant - Patient Care & Admin

University of Michigan Health-West; Hudsonville (MI); Hybrid; USD 28,000 - 43,000; Full time

Job summary

University of Michigan Health-West in Hudsonville, MI is seeking a Medical Assistant to perform administrative and clinical duties in an ambulatory setting. You will maintain medical records, handle patient calls, prepare patients for examinations, and assist providers during exams or procedures.

The ideal candidate has CMA certification, BLS, and strong interpersonal skills; you will administer medications as directed, participate in infection control, and support the care team with clerical

Qualifications

• High school degree (or GED) required.
• Current Certification as Medical Assistant required.
• Basic Life Support (BLS) required by 3/1/2025.
• Previous experience as Medical Assistant preferred
• Excellent interpersonal skills and ability to effectively work with the medical team
• Ability to effectively communicate with patients and staff while demonstrating a high degree of diplomacy and tact
• Ability to operate medical equipment safely and correctly
• Knowledge of infection prevention & control standards and practices
• Flexible, organized and able to function under stressful situations
• Ability to understand, interpret and apply instructions, guidelines and procedures
• Culturally sensitive and able to work with ethnically diverse patient populations
• Ability to prioritize and work on multiple tasks
• Intermediate experience with computers and information systems

Responsibilities

• Ensures all reports, tests results, labs and correspondence are available prior to the patient’s appointment.
• Escorts patients to exam room, interviews patients, measures vital signs and documents information.
• Reviews patient medical records to determine needed services and referrals status.
• Assists physician or APP during examination or procedure.
• Provides patient information and instructions as authorized by physician or APP.
• Keeps exam room stocked with supplies and prepares instruments for sterilization.
• Performs clerical tasks such as forms, phones, medical records, referrals.
• Cleans rooms between patient visits per infection prevention standards.
• Administers medications and immunizations under supervision.
• Processes messages from patients to physicians and APPs.
• Handles calls backs to patients, offices and pharmacies.
• Processes medication refills according to protocols.
• Maintains logs like refrigerator temps, meds, sterilization fluids.
• Performs EKGs and simple CLIA-waived testing.
• Collects blood and other specimens for diagnosis and treatment.
• Participates in process improvement activities to enhance patient care.

Skills

Interpersonal skills

Communication

Infection prevention & control

Medical equipment operation

Multi-tasking

Computer skills

Diplomacy and tact

Education

High school diploma or GED

Certified Medical Assistant

Tools

EKG equipment

CLIA waived testing

Medical records software

Job description

University of Michigan Health-West in Hudsonville, MI is seeking a Medical Assistant to perform administrative and clinical duties in an ambulatory setting. You will maintain medical records, handle patient calls, prepare patients for examinations, and assist providers during exams or procedures.

The ideal candidate has CMA certification, BLS, and strong interpersonal skills; you will administer medications as directed, participate in infection control, and support the care team with clerical