Medical Assistant - Ambulatory Care & Patient Support

University of Michigan Health-West; Wyoming (MI); Hybrid; USD 36,000 - 54,000; Full time

Job summary

University of Michigan Health-West in Wyoming is seeking a Medical Assistant for day shifts (40 hrs/wk) in an ambulatory care setting. The MA will perform administrative and clinical duties, including maintaining medical records, calling patients, taking histories, measuring vital signs, and preparing patients for examinations.

Under supervision of physicians or advanced practice providers, you may administer medications, assist with exams, enter data into the medical record, and support

Qualifications

• High school diploma or GED required.
• Current Certification as Medical Assistant required.
• Basic Life Support (BLS) required by 3/1/2025.
• Previous experience as Medical Assistant preferred.
• Excellent interpersonal skills and ability to effectively work with the medical team.

Responsibilities

• Ensures all relevant reports, tests results, labs and correspondence are available prior to the patient’s appointment.
• Escorts patients to exam room, interviews patients, measures vital signs and documents in the medical record.
• Reviews patient’s medical record to determine needed services and referrals.
• Assists physician or APP during examination or procedure.
• Administers medications and immunizations under supervision.
• Maintains exam room with supplies and sterilization equipment.
• Processes messages and calls to physicians and patients.
• Performs EKGs and CLIA-waived tests.
• Collects blood samples and other specimens as needed.

Skills

Interpersonal skills

Communication

Infection prevention & control

Prioritization & multitasking

Computer literacy

Education

High school diploma or GED

Certified Medical Assistant (CMA)

Tools

EKG

CLIA-waived testing

Sterilization & equipment handling

Job description

MA or PCT - Medical Assistant - SW Wyoming *Days - 40hrs/wk.

Requisition #: req12700

Shift: Days

FTE status: 1

On-call: No

Weekends: No

General Summary:

Under the direction of the Office Manager, the Medical Assistant performs administrative and clinical duties to care for patients in an ambulatory setting. Administrative duties include maintaining medical records, handling patient calls and completing forms. Clinical duties include measuring and recording vital signs and medical histories, preparing patients for examination and administering medications as directed by physician or advance practice providers. The Medical Assistant plays an integral role in the care team model.

Knowledge, Skills and Abilities:

• High school degree (or GED) required.
• Current Certification as Medical Assistant required.
• Basic Life Support (BLS) required by 3/1/2025.
• Previous experience as Medical Assistant preferred
• Excellent interpersonal skills and ability to effectively work with the medical team
• Ability to effectively communicate with patients and staff while demonstrating a high degree of diplomacy and tact
• Ability to operate medical equipment safely and correctly
• Knowledge of infection prevention & control standards and practices
• Flexible, organized and able to function under stressful situations
• Ability to understand, interpret and apply instructions, guidelines and procedures
• Culturally sensitive and able to work with ethnically diverse patient populations
• Ability to prioritize and work on multiple tasks
• Intermediate experience with computers and information systems

Essential Functions and Responsibilities:

1. Ensures all relevant reports, tests results, labs and correspondence are available prior to the patient’s appointment.
2. Escorts patients to exam room, interviews patients, measures vital signs and document all information in patient’s medical record.
3. Reviews patient’s medical record to determine needed services and whether referrals are in process or have been completed since last visit.
4. Assists physician or advance practice providers during examination or procedure.
5. Provides patient with information and instructions as authorized by physician or advanced practice provider.
6. Keeps exam room stocked with adequate medical supplies, maintains instruments and prepares them for sterilization and storage.
7. Provides clerical support which may include completing forms/requisitions, answering phones, sending/receiving medical records, obtaining lab/x-ray reports, hospital notes, and referral information.
8. Cleans rooms between patient visits in accordance with infection prevention and control standards.
9. Administers medications and immunizations under authorization and supervision of physicians and/or advance practice providers.
10. Processes messages from patients and front office staff to physicians and advance practice providers.
11. Processes messages and call backs to patients, medical offices and pharmacies.
12. Processes medication refills according to protocols.
13. Maintains all logs and required checks (i.e. refrigerator temperature, emergency medications, expired medications, oxygen, sterilization fluid charge etc.)
14. Performs EKG’s and simple (CLIA waived testing) medical office laboratory and screening tests.
15. Collects and processes blood samples and other non-blood specimens for the diagnosis, treatment and prevention of disease.
16. Participates in process improvement activities to enhance patient care and service.