Ambulatory Health Center Operations Manager

Omni Family Health; Fresno (CA); On-site; USD 72,000 - 91,000; Full time

Job summary

Omni Family Health in Fresno, CA seeks a Health Center Manager to lead the front office operations of the Health Home, ensuring efficient patient processing, accurate registration, insurance verification, and strong customer service. You will manage staff, ensure HIPAA compliance, and support audits and quality improvement initiatives.

The role requires several years of healthcare front office experience, management exposure, and preferred bilingual ability in English/Spanish.

Qualifications

• High School Diploma or GED certification.
• Six (6) years of directly related experience in a healthcare setting, including two (2) years in a management role.
• Bachelor's Degree in Business Administration, Healthcare Administration, or a related field, and three (3) years of directly related experience in a healthcare setting, including one (1) year in a management role.
• Current and valid CPR certification preferred.
• Bilingual in English and Spanish preferred.

Responsibilities

• Observe front office efficiency.
• Ensure patients are processed within a reasonable time.
• Guarantee excellent customer service to Omni Family Health patients.
• Review and ensure proper registration per protocols.
• Collect copays/balances/deposits and balance cash daily.
• Ensure staff are trained in NextGen and other data programs.
• Properly collect demographics at each patient visit.
• Coordinate with insurance plans and assist patient programs.
• Prepare health center for audits and site inspections.
• Generate and analyze operational reports.
• Assist in scheduling and staff coordination.
• Comply with HIPAA and company policies.

Skills

Front office management

Patient flow

Customer service

HIPAA compliance

Education

High School Diploma or GED

Bachelor's in Business/Healthcare Admin

Tools

NextGen

Healthport

PMS

QSI

Job description

Omni Family Health in Fresno, CA seeks a Health Center Manager to lead the front office operations of the Health Home, ensuring efficient patient processing, accurate registration, insurance verification, and strong customer service. You will manage staff, ensure HIPAA compliance, and support audits and quality improvement initiatives.

The role requires several years of healthcare front office experience, management exposure, and preferred bilingual ability in English/Spanish.