Ambulatory Clinical Systems Trainer & Workflow Coach

Tenet Healthcare; United States; On-site; USD 75,000 - 110,000; Full time

Job summary

Tenet Healthcare is seeking a Market Physician Clinical Systems Specialist to train clinic staff on Athena, electronic health record workflows, and related clinical applications. The role emphasizes hands-on coaching, on-site support, and collaboration with the Market Clinical Informatics team to optimize adoption and satisfaction with the system tools.

The position requires travel up to 25% outside the market and 75% within the market, with on-site onboarding, template development, and ongoing

Qualifications

• Minimum of one year experience in ambulatory clinical settings such as physician clinics or other OP settings is required.
• Minimum of one-year prior experience in the use of and/or implementation of clinical information systems is required.
• Athena experience preferred
• High School Diploma or GED required
• Ability to develop, maintain and collaborate with clinicians
• Ability to problem-solving and resolve conflict
• Understands clinical workflow and has the skill set to integrate technology into clinical practice
• Excellent verbal, presentation, and written communication skills required
• Must serve as a model of credibility, professionalism, and customer service

Responsibilities

• Acquisitions-Onsite onboarding and training of physicians and support staff (PSR, MA, referral staff, biller, coder and PM) in outpatient offices on Athena, Patient Portal, Phreesia, MediMobile, Dragon dictation and Virtual Visits
• Assists with systems implementation including analysis, design, configuration, testing, and support activities
• Review and share new system release items with critical stakeholders. Test and ensure features are compliant with Tenet policies
• Provides recommendations on requests related to EHR workflows and functionality onsite weekly
• Assist with custom template development, scheduling templates, EPCS setup, HIE request, TAO and practice role request
• Proactively schedule on-site clinic visits to assess adoption, and efficient use of clinical systems and address issues brought forth from clinic staff
• Create and submit visit reports to leadership
• Monitors end user reports to assess trends and identifies opportunities to increase efficiency
• Enters/Processes TenetOne tickets (including patient merge, training request offboards)
• New Hire CSS orientation
• Create/Review educational materials on a regular cadence

Skills

Ambulatory clinical experience

Clinical information systems

Athena experience

Training staff

Communication skills

Education

High School Diploma or GED

Job description

Tenet Healthcare is seeking a Market Physician Clinical Systems Specialist to train clinic staff on Athena, electronic health record workflows, and related clinical applications. The role emphasizes hands-on coaching, on-site support, and collaboration with the Market Clinical Informatics team to optimize adoption and satisfaction with the system tools.

The position requires travel up to 25% outside the market and 75% within the market, with on-site onboarding, template development, and ongoing