Ambulatory Clinic Operations Leader

Alameda Health System; Oakland (CA); Presencial; USD 107 000 - 180 000; Tempo integral

Resumo da oferta

Alameda Health System in Oakland, CA is seeking an Operations Manager to oversee the day-to-day operations of ambulatory clinic programs, including access, scheduling, billing, and quality of care.

You will analyze performance, prepare reports, and drive quality improvement initiatives across clinic units, coordinating with system leaders to enhance patient experience and staff engagement. A Bachelor’s degree is preferred and prior supervisory health care experience is valued.

Qualificações

• Required Education: High school diploma.
• Preferred Education: Bachelor’s degree in Health Administration, Public Health, Business or related field.
• Required Experience: Three years of health care experience.
• Preferred Experience: Supervisory experience.

Responsabilidades

• Plans, organizes and manages the operations and activities of one or more health programs within an ambulatory clinic; responsible for the day to day activities related to access, efficiency, productivity, service experience, scheduling, billing, provider communication and quality of care.
• Provides analysis and prepares reports to support specific areas of the clinic or program, including but not limited to grant programs and reporting.
• Makes regular rounds to units to evaluate status of patient care, operation and environment of the units and staff needs; evaluates progress of assigned areas and plans, implements and evaluates programs to meet current and anticipated needs.
• Addresses issues raised by providers, staff, patients and other internal/external customers; builds a culture of trust and collective problem-solving; leads quality improvement initiatives.
• Coaches staff daily; develops, implements and audits standard work.
• Supervises specific grant-funded positions and/or subset of staff within the clinic or program, including daily supervision and management of assignments; regularly evaluates these staff performance and maintains a culture of accountability; addresses any performance issues as needed.
• Promotes patient and staff satisfaction; regularly evaluates satisfaction survey results and addresses areas of improvement.
• Partners with Ambulatory system leaders to plan, implement and evaluate initiatives that improve access, quality, safety, and the care experience.
• Performs other duties as required.

Formação académica

High school diploma

Bachelor’s degree in Health Administration, Public Health, Business or related field

Descrição da oferta de emprego

Alameda Health System in Oakland, CA is seeking an Operations Manager to oversee the day-to-day operations of ambulatory clinic programs, including access, scheduling, billing, and quality of care.

You will analyze performance, prepare reports, and drive quality improvement initiatives across clinic units, coordinating with system leaders to enhance patient experience and staff engagement. A Bachelor’s degree is preferred and prior supervisory health care experience is valued.