Ambulatory Care Scheduler & Patient Concierge

Nantucket Cottage Hospital (NCH); Mikas Pond (MA); On-site; USD 34,000 - 68,000; Full time

Job summary

Nantucket Cottage Hospital in Nantucket, MA is seeking a Patient Services Coordinator to support clinicians in ambulatory settings. You will greet patients, check in/out, schedule appointments, coordinate testing, and manage referrals and authorizations while protecting patient privacy.

The role emphasizes exceptional service, effective communication, and collaboration with departments to ensure smooth patient flow and accurate demographic and insurance information.

Qualifications

• Associate degree in Secretarial Science/Business, or a secretarial training certificate; high school diploma required.
• English proficiency in speaking, reading, writing, and typing.
• Medical experience in a Doctor's office preferred.

Responsibilities

• Schedule and reschedule patient appointments.
• Answer and triage incoming calls and assist patients.
• Review daily schedule to ensure efficient patient flow.
• Coordinate referrals, prior authorizations, and insurance verification.
• Maintain patient confidentiality under HIPAA.

Skills

Interpersonal skills

Communication

Customer service

Teamwork

Adaptability

Education

Secretarial Science/Business degree

High school diploma

Tools

MS Windows

Microsoft Office

Epic systems

Job description

Nantucket Cottage Hospital in Nantucket, MA is seeking a Patient Services Coordinator to support clinicians in ambulatory settings. You will greet patients, check in/out, schedule appointments, coordinate testing, and manage referrals and authorizations while protecting patient privacy.

The role emphasizes exceptional service, effective communication, and collaboration with departments to ensure smooth patient flow and accurate demographic and insurance information.