Ambulatory Care Operations Leader

UCSF Health; Berkeley (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

The UCSF Berkeley Outpatient Center seeks a Clinic Operations Supervisor to oversee operations across multiple providers and clinics, managing administrative areas including revenue, billing, scheduling, records, and insurance authorizations.

You will supervise staff such as medical assistants or LVNs in coordination with the nursing lead, ensuring compliant, efficient clinic workflows and high-quality patient care.

Qualifications

• Bachelor’s degree in related area or equivalent combination of experience / training.
• 3-5 years overall experience in related field, and minimuim 3 years of supervisory experience
• Clinic/Center management experience, with progressive expertise in practice management, scheduling, customer-service methods, incident reporting, regulatory compliance, accreditation requirements, and information technology.
• Proven ability to organize, manage multiple priorities, and delegate work functions efficiently.
• 2-3 years overall experience working with repersented emoplyees
• Demonstrated supervisory and organizational skills to effectively supervise staff and to manage the complex workflow and multiple priorities involved with clinic / center administration.
• Strong knowledge of practice operations, patient-scheduling systems, medical and insurance terminology, applicable information systems, patient service standards, and regulatory requirement and best practices.
• Strong knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources issues and performance, and to participate in decision-making on human resources matters.
• Strong analytical and critical thinking skills, with the ability to quickly analyze problems, determine appropriate level of intervention, and develop and apply effective solutions.
• Strong interpersonal skills for effective collaborations with all levels of management and staff, consultants, and outside agencies.
• Strong written and verbal communications skills, with the ability to train and mentor subordinates, to convey complex administrative, clinical, and technical information in a clear and concise manner, and to prepare and present a variety of reports, documentation, analyses, and project proposals.
• Strong knowledge of business software and specialized applications and data management systems used in clinic / center operations.

Responsibilities

• Supervises clinic operations, typically spanning multiple providers, clinics and / or practices. Oversight of administrative areas such as practice revenue management, billing systems and procedures, facilities and safety procedures, registration, new patient coordination, scheduling, medical records storage and maintenance, insurance authorizations.
• May also supervise patient support staff such as medical assistants or LVNs, in coordination with the nursing lead.

Job description

The UCSF Berkeley Outpatient Center seeks a Clinic Operations Supervisor to oversee operations across multiple providers and clinics, managing administrative areas including revenue, billing, scheduling, records, and insurance authorizations.

You will supervise staff such as medical assistants or LVNs in coordination with the nursing lead, ensuring compliant, efficient clinic workflows and high-quality patient care.