Clerical Associate - Level IV - Provisional / Repost

NYC Health + Hospitals; New York (NY); On-site; USD 40,000 - 50,000; Full time

Job summary

NYC Health + Hospitals is seeking a Health Navigator to support NYC Care members through enrollment, scheduling, and portal usage. You will work closely with clinical sites and grant teams to promote access to care and telehealth services, while helping patients navigate MyChart and other digital tools.

The role requires strong customer service skills, comfort with technology, and the ability to interact with diverse populations. A healthcare-related degree or equivalent experience is preferred.

Qualifications

• High school diploma or equivalent
• Six months of full-time clerical/public-facing experience
• Associate’s or Bachelor’s degree in Healthcare Administration, Community Health, Public Health or related field; Master’s degree preferred

Responsibilities

• Provide tailored support to NYC Care members guiding enrollment, scheduling, attendance, and MyChart functionalities
• Keep records of all patient outreach attempts and outcomes
• Collaborate with clinical sites and the grant team to create educational materials and processes around telehealth and patient portal services
• Collect patient and staff feedback regarding experiences, barriers, and potential improvements in accessing care and patient portal usage
• Assist in improving current processes or grant activities to meet identified needs around access to care, telehealth and patient portal support
• Participate in special projects as needed and perform other duties as assigned

Skills

Social skills

Customer service

Public interaction

Education

Associate/Bachelor’s in Healthcare Administration/Community Health/Public Health

Master’s degree preferred

Tools

MyChart

Electronic Health Records

Job description

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

NYC Care, our health care access program, guarantees low-cost and no-cost services to New Yorkers who do not qualify for or cannot afford health insurance. NYC Care services include primary and preventative care, medications, specialty care, mental health, and more, all provided through NYC Health + Hospitals facilities.

• Provide tailored support to new and prospective NYC Care members guiding them through enrollment, scheduling, attendance, and patient portal (MyChart) functionalities.
• Keep records of all patient outreach attempts and outcomes.
• Work closely with clinical sites and the grant team to create sustainable educational materials, processes, or other deliverables around promoting telehealth and patient portal services.
• Collect patient and staff feedback regarding experiences, barriers, and potential improvements in accessing care, patient portal usage, and follow-up.
• Assist in improving current processes or grant activities to meet identified needs around access to care, telehealth and patient portal support.
• Participates in special projects as needed and performs other duties as assigned.

• A high school diploma or its educational equivalent; and
• Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.

• Associate’s or Bachelor’s Degree from an accredited college or university in Healthcare Administration, Community Health, Public Health, or a related discipline, Master’s degree preferred;
• Must have strong social skills dealing with a diverse mixture of personalities.
• Must have experience utilizing mobile, computer, and web-based applications and providing instruction on how to use them.
• Must project a high level of energy and enthusiasm to patients.
• Customer service experience preferred.
• Some healthcare experience working with patients.
• Some experience working with Electronic Health Records (EHR) or MyChart preferred.
• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
• One (1) year of full-time experience working as a health navigator, community health worker, or in a related capacity, or experience working in a customer service setting preferred
• Bi-lingual, Spanish speaker strongly preferred