Clerical Associate Level IV - Provisional

NYC Health + Hospitals; New York (NY); On-site; USD 35,000 - 52,000; Full time

Job summary

NYC Health + Hospitals is seeking a clerical position to support data entry, records processing, and patient communications in a high-volume environment.

Under the supervision of the unit head, you will assist in supervising staff and maintaining accurate records, while delivering compassionate, patient-centered service.

Qualifications

• High school diploma or equivalent.
• Six (6) months of full-time clerical experience and/or experience interacting with the public.
• Experience with data processing, record-keeping, and customer service activities.

Responsibilities

• Supervises personnel performing data processing and clerical tasks under unit head.
• Assists in supervising staff, processing, recording, and reporting duties; provides information to the public.

Skills

Strong communication skills

Customer service orientation

Detail oriented

Self-motivated

Critical thinking

Education

High school diploma or equivalent

Tools

Data entry

Records management

Job description

Marketing Statement

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Duties & Responsibilities

Purpose of Position: This class of positions encompasses clerical related office activities utilizing manual and automated office systems; duties may include supervision of employees performing routine tasks appropriate to each Assignment Level. All personnel perform related work.

Examples Of Typical Tasks

• Supervises personnel performing data processing functions in the areas of data entry, data control/coding, production control.
• Under the direction of the unit head, assists in supervising personnel performing responsible clerical and related activities by processing, recording, financial counseling, checking, and maintaining records, furnishing information, and preparing reports.

Minimum Qualifications

• A high school diploma or its educational equivalent; and
• Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.

Department Preferences

• Personal computer software, hospital service workflows, call center operations, customer service and with strong communication skills
• Highly detail-oriented with the ability to properly prioritize
• Administrative or customer service support background, preferably in a high-volume contact center environment or medical environment
• Bilingual (speaking & writing) in Hindi, Spanish, French, Mandarin, Cantonese, Bengali, Creole, Russian, Polish, Korean, Albanian, Arabic, Urdu
• Self-motivated with the ability to work independently
• Critical thinking
• Two years of experience, preferably in customer service, preferable in a contact center environment or in a medical environment
• Electronic Health Records System (Epic)
• Cisco Finesse
• Infinity Script
• Insurance portal websites
• Customer Relationship Management (CRM) platform
• Omnichannel platforms (MyChart), chat