Ambulatory Access Optimization Specialist - Remote

VCU Health; Richmond (VA); On-site; USD 76,000 - 117,000; Full time

Job summary

VCU Health is seeking an Access Optimization Specialist to partner with departments to optimize scheduling workflows, Epic tools, and visit types. The role focuses on reducing variation, aligning practices with enterprise strategy, and sustaining scheduling improvements across specialties.

The position requires a Bachelor’s degree and 2+ years of EPIC Cadence design, build, and implementation experience, plus strong project management skills.

Qualifications

• Bachelor's degree in Business, Finance, Health Information Management or related field.
• Two (2) plus years of EPIC Cadence design, build, and implementation experience preferred.
• Project management experience required.

Responsibilities

• Serve as the primary operational contact for assigned specialties, supporting scheduling workflow optimization and adoption of Epic tools.
• Lead implementation and sustainment of access standards by aligning scheduling practices with enterprise strategy and specialty needs.
• Identify and resolve operational barriers such as template inefficiencies, held time, and visit type inconsistencies through collaboration with clinical and design teams.
• Provide targeted education and training to specialty leadership and frontline staff on scheduling tools, workflows, and best practices.
• Monitor key performance indicators (e.g., held time, block release rates, self-scheduling penetration, deny rates) and upscale gaps proactively.
• Support change management efforts to ensure successful adoption and long-term sustainability of scheduling improvements.
• Act as a subject matter expert (SME) for Epic scheduling tools, ensuring they are effectively embedded in daily operation.
• Facilitate visit type cleanup and optimization, including Fast Pass and self-scheduling configurations.
• Drive consistency and reduce variation in scheduling practices across departments to maintain governance and improve patient access.
• Performs other duties as assigned and/or participates in special projects to support the mission of VCUHS and department.

Skills

Project management

Stakeholder collaboration

Education

Bachelor's degree in Business, Finance, Health Information Management or related field

Tools

Epic Cadence

Job description

***To be considered for the role, you must permanently reside in one of the following states: Alabama, Arkansas, Florida, Georgia, Kentucky, Kansas, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, South Carolina, Tennessee, Texas, Virginia, or West Virginia***

The Access Optimization Specialist serve as specialty-aligned operational expert who partners with departments to optimize scheduling workflows, visit types, templates, and Epic tools. They ensure consistent implementation and sustainability of access standards by bridging enterprise strategy with frontline operations. Their work is critical to reducing variation, maintaining governance, and driving measurable improvements in scheduling performance.

Essential Job Statements

Serve as the primary operational contact for assigned specialties, supporting scheduling workflow optimization and adoption of Epic tools.

Lead implementation and sustainment of access standards by aligning scheduling practices with enterprise strategy and specialty needs.

Identify and resolve operational barriers such as template inefficiencies, held time, and visit type inconsistencies through collaboration with clinical and design teams.

Provide targeted education and training to specialty leadership and frontline staff on scheduling tools, workflows, and best practices.

Monitor key performance indicators (e.g., held time, block release rates, self-scheduling penetration, deny rates) and upscale gaps proactively.

Support change management efforts to ensure successful adoption and long-term sustainability of scheduling improvements.

Act as a subject matter expert (SME) for Epic scheduling tools, ensuring they are effectively embedded in daily operation.

Facilitate visit type cleanup and optimization, including Fast Pass and self-scheduling configurations.

Drive consistency and reduce variation in scheduling practices across departments to maintain governance and improve patient access.

Performs other duties as assigned and/or participates in special projects to support the mission of VCUHS and department. Provide assistance to team members. Accept alternate assignments, as required.

Patient Population

N/A

Employment Qualifications

Required Education: Bachelor's degree in Business, Finance, Health Information Management or related field.

A combination of education and experience may be considered in lieu of the degree.

Preferred Education: N/A

Licensing/ Certification

Licensure/Certification Required: N/A

Licensure/Certification Preferred: N/A

Minimum Qualifications

Years and Type of Required Experience: Two (2) plus years of EPIC Cadence design, build, and implementation experience, including provider template Optimization, Visit Type, department and provider build experience preferred.

Project management experience required. Ability to manage multiple priorities simultaneously.

Working Conditions

Periods of high stress and fluctuating workloads may occur. May be exposed to high noise levels and bright lights. May have periods of constant interruptions. May have periods of constant interruptions.

Physical Requirements

Physical Demands: Lifting/ Carrying (0-50 lbs.), Lifting/ Carrying (0-50 lbs.)

Work Position: Sitting, Walking, Standing

Additional Physical Requirements/ Hazards

Physical Requirements: Manual dexterity (eye/hand coordination), Finger Dexterity

Hazards: N/A

Mental/Sensory - Emotional

Mental/Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking

Emotional: Fast pace environment, Steady Pace, Able to Handle Multiple Priorities, Able to Adapt to Frequent Change

Compensation Range

$75,524.80 - $117,083.20

Actual salary offers will be based on several key factors to include relevant work experience, credentials, and qualifications.

EEO Employer/Disabled/Protected Veteran