Ambulatory Access Operations Embedded Trainer

UVA Health; Virginia (MN); On-site; USD 29,618 - 45,846; Full time

Benefits offered by this job

Comprehensive Benefits Package: Medical, Dental, and Vision Insurance

Paid Time Off

Certification and education support

Job summary

UVA Health in Virginia seeks individuals in roles that enhance patient care and ensure a safe healthcare environment. Responsibilities include evaluating existing protocols and improving workflow efficiency along with delivering quality support services.

Candidates should possess at least 3 years of relevant experience, preferably in call center training or information systems. A comprehensive benefits package will be offered, including medical, dental, and vision insurance.

Qualifications

• Minimum 3 years of relevant experience in call center training or team leadership.
• Strong analytical skills in data extraction and system interfaces.
• Ability to communicate effectively and maintain attention to detail.

Responsibilities

• Evaluate and enhance existing healthcare protocols and processes.
• Analyze workflow efficiency and implement optimization changes.
• Provide operational support and deliver quality patient care.

Skills

Data analysis extraction

Help desk/information systems

Training and team leadership

Attention to detail

Education

High School or equivalent

Associate or Bachelor’s Degree in education, health or IT

Job description

These roles focus on enhancing the quality of patient care and ensuring a safe healthcare environment. Professionals in these roles work to identify areas for improvement, implement best practices, and monitor performance to enhance overall clinical outcomes and patient safety.

These roles are responsible for evaluating and enhancing existing protocols and processes within the university’s healthcare system. Process improvement specialists analyze workflow efficiency, identify areas for improvement, and implement changes to optimize operations, reduce waste, and improve the quality of care and services provided.

Individual contributors who provide support to an organization, often in direct service, operational, technical or administrative functions. Spends majority of time in the delivery of support services or activities, typically under supervision. Opportunities for progression outside this career stream are typically limited without additional education or significant training and experience.

Fully competent and productive individual contributor. Works under moderate supervision. Problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures. Makes minor adjustments to working methods. Communicates information that requires explanation or interpretation.

Minimum Requirements

Education: High School or equivalent required. Associate or Bachelor’s Degree preferred in education, health or IT related majors.

Experience: At least 3 years’ relevant experience working as a call center trainer or team leader. Strongly preferred help desk/information systems; data analysis extraction and systems interface.

Licensure: None

PHYSICAL DEMANDS

Job requires standing for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, and repetitive); Repetitive motion: computer keyboard. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 50 - 100lbs.

The pay range for this role is $21.50 - $33.28 hourly. Individual compensation will be determined by the selected candidate’s qualifications, previous work experience, and/or education.

Benefits

• Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
• Paid Time Off, Long-term and Short-term Disability, Retirement Savings
• Health Saving Plans, and Flexible Spending Accounts
• Certification and education support
• Generous Paid Time Off

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.