Patient Access Trainee - Earn While You Learn Program

The Rector & Visitors of the University of Virginia; Charlottesville (VA); On-site; USD 22,041 - 23,419; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Disability Insurance

Retirement Plan

Health Savings Account

Flexible Spending Accounts

Education support

Security & career growth

Job summary

The Rector & Visitors of the University of Virginia seeks a Patient Access Trainee as part of the Earn While You Learn Program. This full‑time, benefitted role handles patient access tasks including answering calls, scheduling visits, registering patients, and handling billing information under physician guidelines.

During training, pay is $16.00/hour with benefits; after successful completion, $17.50/hour with benefits.

Qualifications

• High School Graduate or Equivalent.
• Basic PC skills and familiarity with word processing.
• Ability to learn and use telephone, fax and copy systems.
• Strong communication skills and attention to detail.
• Ability to schedule, register patients and maintain privacy.

Responsibilities

• Answer patient and referring provider calls and schedule appointments.
• Register patients and collect required information.
• Provide financial screening at registration and refer to Financial Coordinators.
• Process payments, deposits and receipts per policy.
• Maintain professional, customer‑oriented patient communications.

Skills

Basic computer skills

Microsoft Word

Phone systems

Attention to detail

Excellent communication

Legible writing

Education

High School Diploma or GED

Tools

EMR familiarity

Job description

The UVA Earn While You Learn Trainee Program provides structured coursework and paid on‑the‑job training as a full‑time, benefitted employee. This patient‑focused role is responsible for various aspects of the patient access experience including answering patient and referring provider calls, appointment scheduling, visit registration, billing/POS collections, and interpreting policies and procedures requiring independent judgment in a medical setting.

We are currently reviewing applications for October 2026; all Earn While You Learn programs are based in Charlottesville, VA and surrounding counties.

Patient Access Trainee – Earn While You Learn Program

• General Expectations:
  • Identifies opportunities for improvement and communicates appropriately before problems arise whenever possible.
  • Constantly and consistently evaluates processes, identifies opportunities for improvement, and offers constructive ideas and solutions; actively participates in solutions and implementation.
  • Maintains privacy during all interactions, including check‑in.
  • Demonstrates expected behaviors applicable to the Medical Center and Revenue Cycle access systems and policies, procedures and guidelines.
  • Demonstrates engagement in the work team and goals of both Ambulatory Operations and Revenue Cycle.
  • Independently takes calls, schedules and registers patients.
  • Completes requests for service and associated tasks following established timelines.
  • Initiates contact with patient and family to ascertain scheduling preferences prior to finalizing appointment regardless of point of entry of the request.
  • Answers telephones, screens calls, confirms appointments, and maintains appointment schedule.
  • Refers callers to appropriate individuals, and provides routine information following established procedures.
  • Ensures patient communications are customer‑oriented, appropriate and professional. Documents should be professional in appearance and current.
  • Requests or sends records to Health Information Management promptly; ensures documents are appropriate and correctly labeled.
  • Works with management and care team to help resolve scheduling conflicts and issues.
  • Utilizes electronic medical record functionality (e.g., In‑Basket, telephone encounters, prescription requests, pools, letters, and documentation only) per department process guidelines.
  • Creates patient no‑show and cancellation letters according to office policy; calls to reschedule as appropriate.
  • Achieves expected metric targets applicable to registration.
• Scheduling:
  • Schedules patients using two patient identifiers and by obtaining, recording and updating personal and financial information.
• Registration, Check‑In and Check‑Out:
  • Offers financial screening with a mini screening at registration and refers to the Financial Coordinators for financial counseling support and screening.
  • Receives funds issues, receipts balances, cash journals and makes deposits.
  • Maintains current working knowledge; adheres to Revenue Cycle policies and procedures.
  • Includes gathering appropriate documents, printing patient medication list, scheduling follow‑up appointments, providing an after‑visit summary (AVS) and any work/school excuses.
• Customer Service & Patient Experience:
  • Provides exceptional customer service and patient experience by modeling the ASPIRE values and maintaining a positive attitude when interacting with patients whether in‑person or on the telephone.
• Additional duties may be assigned.

Compensation: During training: $16.00/hour + benefits.

Upon successful completion of training: $17.50/hour + benefits.

You will be paid a total of 40 hours/week. All course fees will be paid for by UVA Health in return for a 1‑year full‑time commitment as an employee at UVA Health once the course is completed.

MINIMUM REQUIREMENTS

Education

High School Graduate or Equivalent.

Licensure

None required.

Skills

Basic knowledge of and experience utilizing a personal computer. Basic word‑processing skills required. Must have ability to learn and use telephone, facsimile and copy machine systems.

Proficient communicative, auditory and visual skills; attention to detail and ability to write legibly.

Physical Demands

Job requires sitting for prolonged periods, frequently bending/stooping, reaching (overhead, extensive) and repetitive motion: computer keyboard. Ability to lift/push/pull 20–50lbs.

Benefits

• Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
• Paid Time Off, Long‑term and Short‑term Disability, Retirement Savings
• Health Saving Plans, and Flexible Spending Accounts
• Certification and education support
• Generous Paid Time Off

To find more information on program career paths and training, visit https://hr.virginia.edu/careers-uva/job-openings/earn-while-you-learn for more information.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities.