Ambulance Medical Dispatcher Night Shift

Advantage Ambulance; Riverside (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a leading ambulance service as an EMS Dispatcher in Riverside. The position offers a dynamic work environment with 12-hour shifts and exceptional work/life balance. You will be responsible for managing transport requests, ensuring customer satisfaction and compliance with company protocols.

Benefits

401(k)

Health insurance

Dental insurance

Vision insurance

Employee assistance program

Paid time off

Qualifications

• EMT, EMD, or ETC certification required or ability to attain.
• One year of direct customer service experience preferred.

Responsibilities

• Answer and triage transport requests.
• Maintain professionalism and calm in high-pressure situations.
• Document transactions using CAD software.

Skills

Customer service

Calm demeanor

Computer operations

Education

High school diploma or equivalent

Job description

WHAT MAKES ADVANTAGE A GREAT PLACE FOR DISPATCHERS TO WORK:

• State of the art dispatching center
• Coveted 12-hour shifts with more days off
• Dynamic department with experienced and supportive leadership
• Amenities…our CEO has been quoted saying “I want this place to be supportive, fun, inviting, comfortable, and stocked with snacks and refreshments…a place that everyone wants to come to each day.”
• Come join our dispatching team and be part of a growing company that values their employees and offers exceptional work/life balance!

BENEFITS:

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Employee assistance program
• Paid time off

DISPATCHER ROLES & RESPONSIBILITIES:

• Answer, evaluate, and triage all transport requests and deploy the most appropriate resources
• Demonstrate exceptional customer service skills with both internal and external customers
• Ability to strategically review, plan, and deploy resources
• Maintain a calm and professional demeanor
• Take direction, work independently, and as part of a group
• Promptly answer, evaluate, and prioritize incoming requests for service while communicating effectively with callers
• Familiarity with company service areas and medical facilities
• Working knowledge of service area geography, roadways, and traffic patterns
• Ensure compliance with all company and customer policies and procedures as they pertain to the coordination of patient transport
• Professionally “control” difficult interactions and effectively direct the flow of the conversation
• Proficiency with computer operations, word processing, email, and spreadsheet software programs
• Operate a multi-line phone system
• Document all phone and radio transactions using a computer-aided dispatch (CAD) program
• Attend all mandatory meetings and trainings
• Perform other duties as assigned by management or the leadership team

REQUIRED/PREFERRED QUALIFICATIONS FOR EMS DISPATCHERS:

• Possession of an EMT, EMD, or ETC certification or the ability to attain one (Required)
• Availability to work 12-hour rotating shifts (Required)
• One (1) year of direct customer service experience (Preferred)
• Previous work experience in a communications center or as an EMS dispatcher (Preferred)
• Previous work experience as an EMT, Paramedic, CNA, or LVN (Preferred)
• High school diploma or equivalent (Preferred)

PHYSICAL REQUIREMENTS

• Must be able to sit for an extended period of time
• Requires frequent, repetitive hand movements, standing, walking, reaching, and grasping
• Must be able to hear and communicate clearly to perform job duties in-person and over the telephone
• Adequate vision is required in order to read information from printed sources and computer screens

ABOUT THE POSITION

• Full-Time
• Hourly
• Shift: Night

Looking for something better? Join our team*!

Apply to this job with your resume to be considered for this position.

*Applicants must meet the minimum requirements above to apply. Advantage Ambulance offers of employment are contingent upon the successful outcome of a pre-employment background check, drug screen, and qualification requirements.