Dispatcher

Independent Recycling Services; Chicago (IL); On-site; USD 50,000 - 75,000; Full time

Job summary

Independent Recycling Services is seeking a Dispatcher to join its team in Chicago, IL. This role involves coordinating drivers to ensure efficient service to customers, managing requests, and ensuring safety protocols are followed. Applicants should have strong communication and customer service skills with a preference for those with dispatch experience. A competitive compensation package includes benefits like medical, dental, and a 401k plan.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Savings Plan

Paid Time Off

Company sponsored Life Insurance

Qualifications

• 3 years of dispatch experience preferred.
• Great phone skills and customer service are crucial.
• Ability to multi-task and problem solve.

Responsibilities

• Coordinate drivers and containers to maximize productivity.
• Manage incoming calls and emails for service requests.
• Document and report safety-related incidents and driver information.

Skills

Communication

Customer Service

Problem Solving

Time Management

Education

High School Diploma or GED

Job description

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• Independent Recycling Services is recruiting for a Dispatcher to join its service-oriented team. The Dispatcher is responsible for the coordination of drivers and containers to maximize productivity and ensure prompt, courteous, and efficient service to all customers.
• 3 years of Dispatch experience preferred
• We are looking for someone with great phone skills, communication skills, and customer service.
• The dispatcher must have the ability to multi-task and problem solve.
  
  
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
• Assign routes to drivers daily and also for the upcoming day.
• Handle and field incoming calls and emails from customers and sales departments; manage requests for pick-up or delivery while ensuring adequate service response.
• Coordinate driver movement in the field with customer service requests with the goal of optimizing service efficiency throughout the day.
• Initiate outbound calls to customers while drivers are on-site/location, resolve pick-up and other issues.
• Troubleshoot and resolve potential delivery and pick-up problems before they result in service issues. Relay any service issues to Management.
• Record and document information from Drivers and distribute to the appropriate departments.
• All Dispatchers must be able to effectively communicate and transition the dispatch responsibilities to the next Dispatch shift.
• Document all safety related accidents/incidents with the respective driver for the safety department.
• Keep ongoing communication with management, safety, and maintenance teams.
  
  

Description:

Job Description

• Independent Recycling Services is recruiting for a Dispatcher to join its service-oriented team. The Dispatcher is responsible for the coordination of drivers and containers to maximize productivity and ensure prompt, courteous, and efficient service to all customers.
• 3 years of Dispatch experience preferred
• We are looking for someone with great phone skills, communication skills, and customer service.
• The dispatcher must have the ability to multi-task and problem solve.
  
  

Essential Duties And Responsibilities:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
• Assign routes to drivers daily and also for the upcoming day.
• Handle and field incoming calls and emails from customers and sales departments; manage requests for pick-up or delivery while ensuring adequate service response.
• Coordinate driver movement in the field with customer service requests with the goal of optimizing service efficiency throughout the day.
• Initiate outbound calls to customers while drivers are on-site/location, resolve pick-up and other issues.
• Troubleshoot and resolve potential delivery and pick-up problems before they result in service issues. Relay any service issues to Management.
• Record and document information from Drivers and distribute to the appropriate departments.
• All Dispatchers must be able to effectively communicate and transition the dispatch responsibilities to the next Dispatch shift.
• Document all safety related accidents/incidents with the respective driver for the safety department.
• Keep ongoing communication with management, safety, and maintenance teams.
  
  

Requirements:

Supervisory Responsibilities:

The Dispatch position will have direct driver reports. The team is responsible for multiple reports/information including, but not limited to: Route Audit Reporting, Daily Load Counts, Daily Truck Status, Customer Call Information.

Qualifications:

• The requirements below are necessary to perform the job.
• Education: High School Diploma or GED.
• 3 years dispatch preferred.
• Good customer services skills to meet and exceed customer expectations.
• Professional, courteous and cooperative with customers and co-workers.
• Good time management skills and follow through to ensure assigned responsibilities are completed in an efficient and timely manner.
• Ability to adhere to company policies and rules set forth; promotes the company’s safety standards; does not take inappropriate risks.
  
  

Work Environment:

Dispatcher will be located inside the office at 2401 S. Laflin Street, Chicago, IL.

Benefits:

Eligible employees are offered a competitive total compensation package including Medical, Dental, Vision, Voluntary Life Insurance and STD. Additionally we offer a 401k Savings Plan and Company sponsored Life and ADD Insurance. Our employees also receive Paid Time Off and Holiday.

Independent Recycling is committed to a policy of nondiscrimination in our employment and personnel practices. Applicants are considered for all employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law.

• The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
  
  

Benefits:

• 401 (K)
• Dental
• Health
• Paid time off
• Vision
  
  

Supplemental Pay Types:

• $22-26 / hour
• Potential for incentive/bonuses
  
  

Schedule:

• Monday – Friday (10 hour shifts)
• Weekend work as needed

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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