Campus Safety Dispatcher I

The University of Iowa; Iowa City (IA); On-site; USD 51,000; Full time

Job summary

The University of Iowa is looking for a Dispatcher I to manage communications and public safety duties on campus. This full-time role involves monitoring emergency systems, coordinating personnel, and providing support for public safety initiatives. The university offers training, benefits, and a supportive work environment, ideal for candidates with the right education and skills.

Benefits

Health coverage

University-paid life insurance

Robust retirement plans

Generous leave policies

Qualifications

• Clerical education or experience equivalent to two years of employment.
• Ability to prioritize and organize tasks effectively.
• Intermediate computer skills necessary.

Responsibilities

• Monitor university emergency phones and various alarm systems.
• Operate multi-frequency radio and phone systems.
• Assign duty personnel and relay information regarding alarms.

Skills

Multi-tasking

Customer Service

Effective Communication

Education

Combination of clerical experience and/or college coursework equivalent to two years

Tools

Multi-frequency radio system

Multi-line telephone system

NCIC/IOWA Systems

Job description

University of Iowa Campus Safety is seeking a Dispatcher I. Under general supervision, the person in this role provides communications and coordination of a public safety nature for university Campus Safety, other departments, and also for surrounding public safety agencies by utilizing multi-frequency radio, computer networks, telephone, and personal contact. This position is responsible for monitoring university emergency phones and various alarm systems.

This position is performed fully on campus.

Duties to Include:

• Operates a multi frequency radio system per FCC requirements, ability to multi-task and possess the ability to document, recall and relay information accurately.
• Assigns duty personnel to requests for assistance/service in conjunction with shift commander. Maintain location and status of personnel, as applicable.
• Operates a multi-line telephone system for emergency and business operations. Operate NCIC/IOWA Systems.
• Monitors, updates, and relays information regarding fire and burglar alarms from systems located in the emergency communications center.

Department pays for all applicable training and certification costs. Employees are compensated for time attending required trainings.

Schedule: 12-hour shifts, either 6:00am to 6:00pm (Dayshift), or 6:00pm to 6:00am (Night shift);rotating work weeks

Location: Campus Safety, University Capitol Centre

Salary: $50,968.08

About the University of Iowa:

Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.

Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.

Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.

Join us in making a difference at a leading Big Ten university and premier public research institution.

Minimum Eligibility Requirements:

• Any combination of clerical education or experience and/or college or university level course work which is equivalent to two years of full-time employment.

Desirable Qualifications:

• Ability to prioritize and organize multiple tasks.
• Public contact/customer service experience.
• Intermediate computer skills.
• Ability to actively listen and communicate effectively through clear speech, hearing, and written documentation.

Position and Application Details:

Please provide your education and work history in your application. Job openings are posted for a minimum of 10 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will subject to a background investigation, including but not limited to, criminal and credit history review.

Up to 5 professional references will be requested at a later step in the recruitment process.

For additional questions, please contact Brooke McMurl at [e-mail] or 319-467-0719.

Additional Information

• Classification Title: Public Safety Dispatcher I
• Appointment Type: Merit
• Schedule: Full-time
• Work Modality Options: On Campus

Compensation

• Pay Level: 9

Contact Information

• Organization: Finance & Operations (General)
• Contact Name: Brooke McMurl
• Contact Email: [e-mail]