Ambulance Medical Dispatcher

Advantage Ambulance; Riverside (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a leading company as a Dispatcher, where you'll be part of a supportive team in a state-of-the-art dispatch center. This full-time role offers 12-hour shifts with excellent work/life balance. You'll handle transport requests, maintain professionalism, and ensure compliance with policies. The company values its employees and provides a comfortable work environment.

Benefits

401(k)

Health Insurance

Employee Assistance Program

Paid Time Off

Vision Insurance

Qualifications

• Possession of EMT, EMD, or ETC certification required.
• One year of direct customer service experience preferred.
• Previous experience as an EMS dispatcher preferred.

Responsibilities

• Answer and triage transport requests, deploying appropriate resources.
• Maintain a calm demeanor and provide exceptional customer service.
• Document all transactions using a CAD program.

Skills

Customer Service

Communication

Resource Management

Education

High School Diploma or Equivalent

Tools

Computer-Aided Dispatch (CAD)

Spreadsheet Software

Email

Job description

WHAT MAKES ADVANTAGE A GREAT PLACE FOR DISPATCHERS TO WORK:

State of the art dispatching center

Coveted 12-hour shifts with more days off

Dynamic department with experienced and supportive leadership

Amenities…our CEO has been quoted saying “I want this place to be supportive, fun, inviting, comfortable, and stocked with snacks and refreshments…a place that everyone wants to come to each day.”

Come join our dispatching team and be part of a growing company that values their employees and offers exceptional work/life balance!

ABOUT THE POSITION

Full-Time

Hourly

Shift: Day/Night

DISPATCHER ROLES & RESPONSIBILITIES:

Answer, evaluate, and triage all transport requests and deploy the most appropriate resources

Demonstrate exceptional customer service skills with both internal and external customers

Ability to strategically review, plan, and deploy resources

Maintain a calm and professional demeanor

Take direction, work independently, and as part of a group

Promptly answer, evaluate, and prioritize incoming requests for service while communicating effectively with callers

Familiarity with company service areas and medical facilities

Working knowledge of service area geography, roadways, and traffic patterns

Ensure compliance with all company and customer policies and procedures as they pertain to the coordination of patient transport

Professionally “control” difficult interactions and effectively direct the flow of the conversation

Proficiency with computer operations, word processing, email, and spreadsheet software programs

Operate a multi-line phone system

Document all phone and radio transactions using a computer-aided dispatch (CAD) program

Attend all mandatory meetings and trainings

Perform other duties as assigned by management or the leadership team

REQUIRED/PREFERRED QUALIFICATIONS FOR EMS DISPATCHERS:

Possession of an EMT, EMD, or ETC certification or the ability to attain one (Required)

Availability to work 12-hour rotating shifts (Required)

One (1) year of direct customer service experience (Preferred)

Previous work experience in a communications center or as an EMS dispatcher (Preferred)

Previous work experience as an EMT, Paramedic, CNA, or LVN (Preferred)

High school diploma or equivalent (Preferred)

PHYSICAL REQUIREMENTS

Must be able to sit for an extended period of time

Requires frequent, repetitive hand movements, standing, walking, reaching, and grasping

Must be able to hear and communicate clearly to perform job duties in-person and over the telephone

Adequate vision is required in order to read information from printed sources and computer screens

BENEFITS:

401(k)

Health insurance

Employee assistance program

Health insurance

Paid time off

Vision insurance

Looking for something better? Join our team*!

Apply to this job with your resume to be considered for this position.

*Applicants must meet the minimum requirements above to apply. Advantage Ambulance offers of employment are contingent upon the successful outcome of a pre-employment background check, drug screen, and qualification requirements.