PUBLIC SAFETY DISPATCHER - ENTRY LEVEL (Complete POST Entry Level Dispatcher Selection Test Battery)

City of Banning; Banning (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

The City of Banning is seeking a Public Safety Dispatcher to manage emergency and non-emergency calls, ensuring effective communication and response for public safety. Ideal candidates will possess strong customer service skills, a high school diploma, and the ability to work in a dynamic environment. This role offers competitive salaries and benefits while serving the community.

Benefits

Competitive salaries

Outstanding benefits

Professional growth opportunities

Qualifications

• One year of customer service or secretarial experience.
• Emergency services dispatching experience preferred.
• Typing qualification of 40 wpm required.

Responsibilities

• Receive emergency and non-emergency calls for Police service.
• Dispatch appropriate units to assist the public.
• Monitor and maintain contact with situations and individuals involved.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma or GED

Job description

Do you enjoy working with a diverse group of people? Do you enjoy serving the public? Do you enjoy being part of a team committed to serving the needs of others?

The City of Banning is seeking qualified candidates to fill vacancies for a Public Safety Dispatcher.

APPLICATION REQUIREMENTS

• TYPING CERTIFICATE: 40 NET words per minute; within 12 months of application submission
• POST:Supporting documentation of a 50 T-score for POST Entry Level Dispatcher Selection Test Battery

JOB DEFINITION: Under general supervision, performs duties associated with receiving emergency and non-emergency calls for Police service and dispatching appropriate units to assist the public.

The ideal candidate will:

• Enjoy working in a diverse environment
• Have excellent people skills
• Be a self-starter, flexible, reliable, detail oriented, ethical, and trustworthy
• Be compassionate, courteous, friendly, helpful, understanding, open minded, professional and fair when dealing with the public
• Love and serve their community as well as members of their team

Job Purpose/Summary

Under general supervision, performs duties associated with receiving emergency and non-emergency calls for Police service and dispatching appropriate units to assist the public.

About the City of Banning

The City of Banning is located in the San Gorgonio Pass area of Southern California. The community of over 30,000 people is diverse with income levels slightly lower than other areas of Riverside County. However, growth and development is occurring rapidly, which will create new jobs, increase the population and raise income levels. Our employees are the most important asset in preserving our Proud History, Creating a Prosperous Tomorrow, and in responding to the community’s needs. The City provides competitive salaries, outstanding benefits and professional growth opportunities.

City Vision

The City of Banning promotes and supports a high quality of life that ensures a safe and friendly environment, fosters new opportunities and provides responsible, fair treatment to all and is the pride of its citizens.

Core Values

• Customer Service Excellence: We excel in what we do by staying responsive, flexible, patient, effective, and professional.
• Integrity: We are ethical, accountable and compliant with our responsibility to the public and community.
• Teamwork: We work together and maintain great communication and respect and foster a fun and enjoyable atmosphere to take pleasure in what we do.
• Yes-Minded: We recognize diversity and maintain a positive attitude to do all we can to serve the community in the safest and most responsible manner.

Essential Functions

The following duties ARE NOTintended to serve as a comprehensive list of all duties performed by all employees in this classification. Shown are duties intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

Representative duties:Depending on the area of the assignment, duties may include, but are not limited to the following:

• Undertakes and provides a variety of law enforcement radio-dispatch and information support services associated with assessing caller needs, dispatching law enforcement, medical and/or other public safety services required specific to the need identified.
• Answers, identifies and prioritizes emergency and non-emergency calls and requests for service.
• Assesses, analyzes, evaluates and processes emergency and/or routine requests for law enforcement, medical and/or related services/assistance.
• Tracks location and availability of law enforcement and other service responders.
• Monitors and maintains contact with situation and individuals involved.
• Conducts regular and periodic checks regarding status of officers and others dispatched to calls.
• Accesses a variety of local, state and/or national databases, researches information and responds to requests for data and information.
• Updates and maintains a variety of files and records.
• Logs calls and related information into electronic and/or manual recording systems.
• Operates a computer to maintain information and data.
• Performs other duties as assigned or required.

Knowledge of:

• Knowledge of applicable City, County, State and Federal statutes, rules, regulations, ordinances, codes, administrative orders and other operational guidelines and directives
• Knowledge of the City's and the Department's policies and procedures
• Knowledge of radio operation methods and techniques
• Knowledge of the principles of file and records management
• Knowledge of computer aided dispatch systems
• Skill in reading, understanding, interpreting and applying relevant City, County, State and Federal statutes, rules, regulations, ordinances, codes, administrative orders, policies and procedures and other operational guidelines and directives
• Skill in assessing and prioritizing multiple tasks, projects and/or demands
• Skill in working within deadlines to complete projects and assignments
• Skill in assessing, analyzing, identifying and implementing solutions to complex problems
• Skill in establishing and maintaining effective working relations with co-workers, staff, vendors, contractors, visitors, the general public and others having business with the City of Banning and in operating a personal computer utilizing a variety of software applications.

Minimum Qualifications

A high school diploma or GED AND one (1) year of customer service or secretarial experience. Emergency services dispatching experience, or experience, paid or volunteered, in a law enforcement agency, or completion of a POST Dispatcher training course, or courses in Administration of Justice and/or Criminal Justice is PREFERRED. Typing Qualification/Certification of 40 wpm must be attached to your application.

License and Certification Requirements

• Must have and maintain a valid California Class C Driver’s License. Must be willing to work varying hours, rotating shifts and be willing to work weekends and holiday shifts. Must be able to pass a comprehensive background investigation including a polygraph exam and psychological evaluation.
• Must have at the time of application, or be able to obtain within twelve (12) months from hire date and maintain, a State of California Police Officer Standards and Training (POST) Dispatcher Certificate.
• Successful completion of a pre-employment background check and physical is required.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Must be available to work a varying schedule including weekends, weekdays, evenings and holidays (hours and days are adjusted as needed by the Department). Occasional attendance before or after regular work hours may be required. Work is primarily performed in an office which is busy, oriented to public service and subject to occasional work interruptions. Noise level in the work environment is usually quiet while in the office and moderately loud when in the field.

Physical Requirements

The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this classification, an incumbent is regularly required to use hands and fingers to handle and/or feel. The employee is frequently required to talk, hear, and to sit and reach with hands and arms.

The employee is occasionally required to walk, climb or balance and stoop, kneel or crouch. The employee must regularly lift and or move up to twenty (20) pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

The City of Banning is an equal opportunity employer. All employees and candidates for employment will be recruited, selected, trained, promoted, compensated and, if necessary, disciplined or terminated without regard to sex/gender, race, national origin, religion, creed, color, marital status, veteran status, age, national origin, pregnancy, sexual orientation, gender identity, disability, genetic information or any other basis prohibited by law.

While requirements may be representative of minimum levels of knowledge, skills and abilities to perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. This job description does not constitute an employment agreement between the Employer and Employee and is subject to change as the needs of the Employer and requirements of the job change.