Drop Bury Dispatcher

TAK Broadband; Memphis (TN); Remote; USD 10,000 - 60,000; Full time

Job summary

TAK Broadband is seeking a Drop Bury Dispatcher to support operations in Memphis, TN. This role involves dispatching service requests, optimizing technician routing, and ensuring customer satisfaction. The position offers a competitive hourly wage and a comprehensive benefits package, including paid time off and a 401(k) plan.

Benefits

Full Benefits Package (Medical, Dental & Vision)

Paid Time Off

401(k) with Company Match

25K Company Paid Life Insurance

Career Development & Advancement Opportunities

Qualifications

• Good verbal, written, and interpersonal communication skills.
• Strong analytical and problem-solving skills.
• Self-motivated with the ability to work independently.

Responsibilities

• Dispatch service requests to available technicians.
• Record information into the computer for accurate customer service history.
• Adjust daily routes for Field Service Technicians.

Skills

Verbal communication

Written communication

Interpersonal communication

Analytical skills

Problem-solving skills

Self-motivation

Education

High school diploma or equivalent

Job description

Join to apply for the Drop Bury Dispatcher role at TAK Broadband

TAK Broadband is a leading end-to-end U.S. fiber broadband network construction contractor operating in 42 states. It builds more than just networks; it connects communities to new valuable digital opportunities. TAK offers comprehensive service solutions, from construction to drops to fulfillment. TAK’s ecosystem of partners allows it to successfully complete every project starting from the first point of conception. This includes engineering teams, distributors, and more than 100 qualified construction crews with extensive experience across all ISP types and markets; over 300 experienced bury drop crews; and more than 700 professional technicians.

We are seeking a Drop Bury Dispatcher to support our team in Memphis, TN. You will be able to work from your home office. In this role, you will utilize internal systems and software to evaluate, identify, and provide feedback on technician routing, start times, and production optimization opportunities. You will also act as a point of escalation for customer concerns and needs while building and fostering relationships with external business partners.

Why TAK?

• Full Time
• Paid Weekly
• Compensation: $19 - $20 per hour, DOE
• Full Benefits Package (Medical, Dental & Vision)
• Paid Time Off
• 401(k) with Company Match!
• 25K Company Paid Life Insurance
• Independent Work & Team Collaboration
• Career Development & Advancement Opportunities!

The Role

• Dispatch service requests to available installation or service technicians; act as liaison between technician and customer service employees
• Assist in driving field productivity through efficient call handling and support
• Record information into computer to provide accurate customer service history in each customer account and record of service calls
• Adjust daily routes for Field Service Technicians considering travel time, service level requirements, technician skill sets, and productivity
• Make outbound calls to external customers to confirm or alter appointment status
• Distribute scheduled work orders to technicians according to system requirements
• Manage workload to meet MSO needs, updating work zones and calendars
• Resolve or escalate dispatch challenges as required
• Respond to Customer Service requests by prioritizing and dispatching service requests to available technicians, acting as liaison between technician and customer
• Communicate with leadership and technicians to monitor job completion, identify inefficiencies, and address delays
• Assign or re-assign jobs to technicians as needed
• Contact customers to verify or reschedule appointments
• Complete work orders, check routes for missed jobs, and ensure timely service
• Provide customer assistance to resolve service issues and prevent unnecessary calls
• Perform other duties as requested

Requirements

• High school diploma or equivalent
• Good verbal, written, and interpersonal communication skills
• Professional demeanor
• Strong analytical and problem-solving skills
• Ability to focus on specialized tasks, engage in customer communication, and sit for extended periods
• Self-motivated with the ability to work independently and multitask
• Flexibility to work evenings, weekends, holidays, and shifts as needed
• Ability to wear a telephone headset
• Ability to work seated for prolonged periods
• Ability to lift up to 15 pounds as needed
• Valid driver’s license
• Passing all pre-employment requirements (MVR, Background Check, Drug Screen)

The compensation and benefits information is current as of the posting date. The company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

TAK is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. We comply with the Americans with Disabilities Act and provide reasonable accommodations during the application process. Contact [e-mail] for assistance.