Ambitious Global Quantum Support Engineer (Physicist)

Quantum Machines Ltd.; Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

Quantum Machines is seeking a highly experienced Support Engineer with hands-on lab experience. You will own end-to-end support for global customers, troubleshoot complex experiments, and collaborate with R&D to deliver robust, long-term solutions.

The role requires MSc in experimental physics, strong Python skills, and English communication. Willingness to travel and work with global teams is essential.

Qualifications

• MSc or equivalent in experimental physics, hands-on experience required.
• Proficiency in Python is required.
• Experience with working in a Linux environment is advantageous.
• Basic knowledge of IT and computer networks is advantageous.
• Passionate about technology and quick to learn new tech.
• Independent, responsible, self-motivated with a can-do attitude.
• Excellent verbal and written skills in English.

Responsibilities

• Own and provide end-to-end support to our global customers.
• Communicate and troubleshoot with the customer to understand the issue and root cause across quantum modalities.
• Investigate with R&D teams to resolve issues and implement long-term solutions.
• Suggest and communicate a workaround to the user.
• Research and identify solutions to recurrent software and hardware issues.
• Maintain ongoing communication and ensure customer satisfaction.
• Gain deep understanding of our quantum control system and known issues.
• Support hardware installations at customer sites.
• Travel globally to customer sites to resolve issues.
• Document technical knowledge and issue resolution procedures.

Skills

Python

Lab experience

English communication

Education

MSc in experimental physics

Tools

Linux environment

Networking basics

Job description

Quantum Machines is seeking a highly experienced Support Engineer with hands-on lab experience. You will own end-to-end support for global customers, troubleshoot complex experiments, and collaborate with R&D to deliver robust, long-term solutions.

The role requires MSc in experimental physics, strong Python skills, and English communication. Willingness to travel and work with global teams is essential.