Ambassador Team Lead, Guest Services

SeaWorld; United States; On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free park admission

Ticket discounts for family and friend

Park merchandise discounts

Scholarship opportunities

Exclusive employee events

Job summary

Discovery Cove Orlando, part of SeaWorld Parks & Entertainment, seeks enthusiastic Ambassadors to ensure safety for guests, ambassadors, and animals. You’ll train staff, supervise opening/closing, and maintain clean, compliant operations. The role requires strong communication, cash handling, and the ability to work varied shifts.

Ideal candidates are 18+, have CPR/AED training, multi-system experience, and excellent guest service skills. Benefits include free park admission and employee events.

Qualifications

• High school diploma or equivalent preferred
• Leadership experience preferred
• Excellent written and verbal communication skills
• Comfortable speaking in front of large groups of guests and ambassadors
• Ability to complete CPR/AED training/certification
• Ability to be trained and certified at all attractions
• Excellent computer skills, ability to work multiple selling systems preferred
• Previous cash handling experience preferred
• Valid state driver’s license and ability to obtain company driver’s license
• At least 18 years old
• Ability to operate in a cash handling environment
• Three full days of open availability
• Ability to work varying shifts including days, nights, weekends, holidays, and until 3:00 a.m. for seasonal events

Responsibilities

• Ensure a safe environment for ambassadors, guests, and animals
• Develop OJT’s and ambassadors by providing training, feedback and coaching
• Ensure compliance with state/federal regulations, park policies, and department procedures
• Create and maintain unit’s team rotation grid
• Maintain highest level of park cleanliness and perform quality inspections
• Respond to guest and ambassador needs
• Report to Supervisors and Managers on project status
• Oversee daily opening and closing procedures
• Use problem solving for positive guest resolutions
• Oversee assigned operating area
• Adhere to cash handling procedures
• Perform other miscellaneous tasks as required

Skills

Leadership experience

Communication skills

Public speaking

Customer service

Multisystem POS usage

computers skills

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Discovery Cove Orlando, part of SeaWorld Parks & Entertainment, seeks enthusiastic Ambassadors to ensure safety for guests, ambassadors, and animals. You’ll train staff, supervise opening/closing, and maintain clean, compliant operations. The role requires strong communication, cash handling, and the ability to work varied shifts.

Ideal candidates are 18+, have CPR/AED training, multi-system experience, and excellent guest service skills. Benefits include free park admission and employee events.